Senior Manager Job in 高級行政管理層 in 所有澳門特別行政區地區

職位內容

公司名稱: Apple
這裡齊集多元化人才，有的善於思考，有的精於實踐，彼此合作持續創造各種可能，讓所有人可以用新方式做喜愛的事。在這裡工作的人才透過 Mac、iPhone、iPad 和 Apple Watch，以及 iTunes、App Store、Apple Music 和 Apple Pay 等服務，革新了整個行業。我們不但在產品上創新，更致力發掘各種嶄新做法，藉此加強我們的承諾，為世界留下更美麗的印記。

你喜愛音樂？還是熱愛攝影？健身？遊戲？影片製作？無論你的興趣是甚麼，你都可以帶到工作之中。因為當你透過 Apple 產品分享你的愛好，你也能啟發別人追尋自己的興趣。你可能會為消費者提供協助，又或者支援本地的商務社群，讓企業家和專業人士接觸我們的出色產品。你或會幫助顧客同步處理音樂和影片、示範怎樣修飾相片，甚至教導小朋友編碼。如果你熟悉產品的實際操作，可以協助顧客解決技術問題。此外，如果你具備成為 Apple 領導人員的條件，你會協助我們建立背景多元化、合作緊密的團隊。

將你的興趣、勇氣和原創思維帶進 Apple，並且盡情與人分享。在這裡，你的工作會改變其他人的人生，亦會改變你自己的人生。

Senior Manager

Job Summary

The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career. It’s your job as a Senior Manager to lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment. By reading situations quickly and acting courageously, you are able to build success for the business and promote the Apple brand through unparalleled customer service.

Key Qualifications

Ability to collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store
Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results
Experience adapting to challenges, providing support, and guiding communications in a constantly changing retail environment

Description

As a Senior Manager, you guide other leaders to inspire top performance from their teams. You monitor multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. You’re knowledgeable about the industry and keep up to date about competitors and trends. You lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus. To foster growth among your staff, you coach and encourage with clear communications. By developing strong relationships across teams and with customers, you create an environment that enhances loyalty for Apple products and services.

Additional Requirements

You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
Cross-industry experience is welcome — a retail background is not necessary.
You have a passion for learning about Apple technology and products.
You’re fluent in English (both written and spoken) and the local language. Multilingual ability is a plus.
You’ll need to be flexible with your schedule. Your work hours will be based on business needs.