Job Description: • Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies • Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times • Consistently offer professional, friendly and engaging service • Lead and supervise the room attendant to perform the day-to-day operation of the department to ensure service standards are followed • Ensure guest room cleanliness and services as per department and Forbes 5-star standards • Provide courteous services to guests and respond promptly to guest enquires, complaints and requests, logging and notifying the proper areas and inform Assistant Executive Housekeeper - Rooms / Executive Housekeeper - Rooms promptly for any unusual activities • Participate & dispense when applicable daily briefing, daily warm up and department meetings • Ensure each Attendant - Rooms is informed daily about priorities in their section; Ensure each Attendant - Rooms is correctly informed on hotel information, standards and instructions • Is responsible for Issuing and collecting master keys and communication devices to guestroom attendants • Record attendance of floor team members and take the necessary action • Check all VIP rooms prior to arrival according to department & Forbes 5-star standards • Check physically all Front of House and Back of House such as corridor, lift landing, back stairs and take corrective action promptly if discrepancies are located • Inspect all occupied rooms and vacant rooms upon or before completion to ensure cleanliness and standards met • Ensure all departure rooms are checked and released promptly for re-let • Release all inspected vacant-clean rooms promptly • Perform daily scoring inspection and participate to appraisal process of the member place under his supervision • Check daily out of order room and up-date status of work • Monitor each Attendant - Rooms work progress of daily assignment • Spot check each Attendant - Rooms and ensure that proper cleaning procedures and steps are taken at all times • Follow up on all guest requests and provide prompt service with minimum delay • Supervise all special projects, i.e. mattress turning, renovations, general cleaning, etc. • Raised work order for any repair maintenance required on the floor, public area, back of the house areas, and service areas Report and Escalate to Assistant Executive Housekeeper - Rooms / Executive Housekeeper - Rooms promptly when repairs are delayed • Monitor guestroom mini-bar as well as stock on warehouse • Check room attendant carts to ensure they are stacked adequately and neatly • Check and report all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to Assistant Executive Housekeeper - Rooms / Executive Housekeeper - Rooms • Ensure linen supplies are adequately stocked on the linen shelves at pantries • Conduct floor linen inventory • Control adequate storage of supplies to prevent theft, loss, spoilage and damage Conduct periodical inventory as directed and required by Assistant Executive Housekeeper - Rooms / Executive Housekeeper - Rooms • Report unusual activities to Assistant Executive Housekeeper - Rooms / Executive Housekeeper - Rooms • Housekeeper - Rooms promptly • Submit room status reports to coordinators on time • Promote a work environment where employees feel valued, appreciated, involved and safe • Ensure team member uniform is clean and tidy and personal hygiene and grooming are maintained at all times • Attend training sessions and provide on the job training to subordinates as scheduled & according to need Evaluate staff performance for training need • Lead by example Follow departmental policies and procedures • Lead by example Work in compliance with Fire Life Health Safety and Security standards • standard to avoid health and safety hazards and injury and report anomalies • Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate • Complete assigned task and reports to Assistant Executive Housekeeper - Rooms / Executive Housekeeper - Rooms • Other duties and responsibilities as assigned by the Assistant Executive Housekeeper - Rooms / Executive Housekeeper - Rooms Job Requirement: • High school graduated or above • Minimum of 1 year experience in a supervisory capacity in a hotel Housekeeping environment • Basic knowledge in Microsoft Office • Experience with Hotel Property Management System • Fluent in Mandarin & Cantonese, good command of verbal communication in English • Must be able to work on shift, long standing & walking Interested Parties, please apply via: • Email the detailed resume to careers@sjmresorts.com • Hotline 89820288 / 68827117