穿梭巴士服務專車款待員 (永利皇宮) Bus Host - Shuttle Bus (Wynn Palace) (ID:1467BR) Job in 娛樂場 - 其他 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 永利渡假村 Wynn Resorts


  • 顯赫奢華的體驗,對優質服務的承諾,奠定了永利渡假村在全球酒店業界的領導地位。永利澳門開業以來屢獲殊榮,驕人成綪無可比擬,而永利皇宮路氹則將住宿體驗昇華至更高層次。歡迎加入我們,把握您盡展所長、發展專業的理想機會。

穿梭巴士服務專車款待員 (永利皇宮) Bus Host - Shuttle Bus (Wynn Palace) (ID:1467BR)

工作說明


主要職責: 須負責在港澳及北安客運碼頭接送賓客到酒店,並確保巴士保持清潔乾淨,以友善及有效的服務態度令賓客感到滿意。


職位介紹:



• 在指定的車站認別及歡迎所有賓客上落穿梭巴士
• 回應賓客的詢問及提供酒店及娛樂場的資訊
• 派發宣傳刊物,優惠券及抽獎券給所有的賓客(如適用)
• 保持酒店的最新資訊,以方便向賓客解釋設施項目及銷售服務
• 了解酒店區域項目及活動的取新資訊,以便向賓客解釋設施項目及銷售服務
• 確保賓客在適當的位置下車
• 確保永利皇宮的賓客逗留於穿梭巴士上並安排於正門下車
• 能及時安排穿梭巴士給前堂部,禮賓部或行李及代客泊車服務部
• 能及時安排穿梭巴士在酒店大堂正門給前堂部,禮賓部或行李及代客泊車服務部
• 記錄每日上落穿梭巴士賓客的數目,並輸入到電子手帳
• 檢查穿梭巴士的整潔和完成清單,確保所有巴士維持清潔
• 確保所有穿梭巴士及工作區域保持整潔,並協助清理垃圾
• 須履行穿梭巴士服務副經理所委派的工作
• 須即時向穿梭巴士服務副經理報告在巴士上發現的失物


職位要求:


工作經驗:具客戶服務工作經驗者為佳
技能 / 證書:具懂得控制人群技巧者為佳
教育程度:中學畢業或同等學歷
語言能力:操流利廣東話及普通話;懂英語者優先考慮


如有查詢,請於辦公時間星期一至五上午9時至下午6時致電(853)8889 1188


Job Description


Job Purpose: Bus hosts provide personalized service to our guests in a friendly and efficient manner


Key Responsibilities

  • Acknowledge and welcome all guests boarding and departing shuttle buses at the assigned station
  • Answers guest inquiries and provide Hotel & Casino information
  • Delivery of promotional leaflet, coupon and lucky draw tickets to all boarding guests (if applicable)
  • Maintains up-to-date knowledge of all hotel property information in order to explain and sell services and facilities to guests
  • Have up-to-date knowledge of all hotel, area events, and activities to ensure a high level of product and service knowledge in order to explain and cross sell services and facilities to guests
  • Ensures guests are being dropped off
  • Ensures Wynn Palace guests stay on the bus and get dropped off at the front of the hotel
  • Immediately dispatches buses when requested by the Front Office, Concierge or Bell, Door & Valet
  • Immediately dispatches buses to the front of the Wynn Lobby when requested by the Front Office, Concierge or Bell, Door & Valet
  • Track daily number of guests boarding / departing the Shuttle Bus. Input numbers on PDA accordingly
  • Inspect the Shuttle Bus cleanliness and complete checklist, ensuring all buses remain clean and well kept
  • Ensure all Shuttle Buses and working areas remain clean and tidy. Assist with picking up trash
  • Accept any other duties and responsibilities as when assigned by the Assistant Manager – Shuttle Bus
  • Immediately report to Assistant Manager – Shuttle Bus, any items found left behind by guests on the bus

Competencies and Requirements:


Experience: Customer service experience will be considered
Knowledge/Certificates: Ability to organize and handle large group of people
Education: Secondary school or equivalent
Language Ability: Ability to speak Cantonese and Mandarin, English is a plus


For enquiries, please contact us at (853) 8889 1188 during office hours
from Monday to Friday between 9:00 am and 6:00 pm


  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 酒店業 
  • 娛樂場 - 其他 (其他) 
    酒店營運 - 房務部 (禮賓服務) 
    酒店營運 - 房務部 (綜合) 
  • 07/05/2020 

 

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