Job Description:
• Coordinates and oversees the VIP Services personnel and ensures that the service standards are of quality and consistent for VIP clientele
• Resolves dispute or guest / group dissatisfaction
• Encourages and receives customer feedback to ensure that casino programs are developed according to desired market requirements
• Develops a strong VIP recognition / guest preference system across the organization in order to ensure the highest level of guest satisfaction
• Leads and motivates the VIP Services team to uphold integrity, professionalism and service consistency
• Updates the team with latest or near future events, programs, outside / competitor offerings, what’s on in Macau, also updated with current economic news, newspapers, high profile updates
• Maintains a strong understanding and requirements of VVIP patrons including fixed-room and casual junket players
• Ensures that all gaming programs are upheld and enforced according to the terms and conditions of a play
• Behaves and acts professionally to uphold the name of the company at all times
• Recommends and / or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees

Job Requirement:
• College graduates and above are preferred
• Minimum of 5 years of experience in casino business, with exposure to multiple casino resorts, properties and possess good business acumen
• Experience in Casino Marketing / International Marketing is a strong advantage
• Proficient in English and Cantonese / Mandarin
• Adaptable and implements new approaches and practices to meet changing circumstances
• Ability to develop good business relationships and can communicate effectively across all levels of the organization
• Displays a high level of integrity and commitment to customer service
• Above average computer literacy, particularly Microsoft Office Programs


Interested Parties, please apply via:
• Email the detailed resume to careers@macausjm.com
• Hotline 89820288 / 68827118