Job Description:
• Responsible in maintaining strong and professional on - floor presence of VIP Services in Grand Lisboa Palace VIP room and be able to establish rapport with VIP patrons. To increase loyalty and generate return business by ensuring personalized excellent customer service is delivered at all times
• To have a good knowledge and understanding of VIP membership, gaming and loyalty programs, and all other promotions within the property. To update oneself to be aware of information relevant to daily operations such as local businesses, news and current events
• Meets guest requirements and aims to exceed expectations by anticipating guest needs and responding to requests in a professional demeanor
• To maintain good and harmonious professional relationships with other departments and third party units to efficiently arrange as needed for VIP patrons’ enjoyment during their stay in Grand Lisboa Palace
• To ensure all aspects of services rendered and products delivered within Grand Lisboa Palace are with punctuality and excellent quality
• Understands gaming programs, monitor transactions of buy - in and settlement of casino accounts and reports to line leader as necessary
• Prepares documents and reports as required and performs other tasks as assigned by line leader

Job Requirement:
• High School graduated or above is preferred
• Minimum of 1 year working experience in the field or in a related area
• Must be knowledgeable in casino operations and systems
• Ability to develop good business relationships and can communicate effectively across all levels of the organization
• Displays a high level of integrity and commitment to customer service
• Fluent in English, Cantonese, Mandarin


Interested Parties, please apply via:
• Email the detailed resume to careers@macausjm.com
• Recruitment Hotline 89820288 / 68827118