主任 - 貴賓服務 Executive - VIP Services Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: Sociedade de Jogos de Macau, S.A - SJM


  • SJM Holdings Limited is the holding company of Sociedade de Jogos de Macau S.A. ("SJM"), one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.

主任 - 貴賓服務 Executive - VIP Services

Job Description:
• Responsible in maintaining strong and professional on - floor presence of VIP Services in Grand Lisboa Palace VIP room and be able to establish rapport with VIP patrons. To increase loyalty and generate return business by ensuring personalized excellent customer service is delivered at all times
• To have a good knowledge and understanding of VIP membership, gaming and loyalty programs, and all other promotions within the property. To update oneself to be aware of information relevant to daily operations such as local businesses, news and current events
• Meets guest requirements and aims to exceed expectations by anticipating guest needs and responding to requests in a professional demeanor
• To maintain good and harmonious professional relationships with other departments and third party units to efficiently arrange as needed for VIP patrons’ enjoyment during their stay in Grand Lisboa Palace
• To ensure all aspects of services rendered and products delivered within Grand Lisboa Palace are with punctuality and excellent quality
• Understands gaming programs, monitor transactions of buy - in and settlement of casino accounts and reports to line leader as necessary
• Prepares documents and reports as required and performs other tasks as assigned by line leader

Job Requirement:
• High School graduated or above is preferred
• Minimum of 1 year working experience in the field or in a related area
• Must be knowledgeable in casino operations and systems
• Ability to develop good business relationships and can communicate effectively across all levels of the organization
• Displays a high level of integrity and commitment to customer service
• Fluent in English, Cantonese, Mandarin


Interested Parties, please apply via:
• Email the detailed resume to careers@macausjm.com
• Recruitment Hotline 89820288 / 68827118

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 博彩 - 娛樂場 / 賭埸 
  • 客戶服務 (客戶服務) 
    娛樂場 - 娛樂場推廣 (娛樂場推廣) 
    娛樂場 - 貴賓市場推廣 (貴賓市場推廣) 
  • 04/01/2021 

 

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張貼日期
1/26/2021