值班經理 - 會籍管理 Shift Manager - Membership Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: Sociedade de Jogos de Macau, S.A - SJM


  • SJM Holdings Limited is the holding company of Sociedade de Jogos de Macau S.A. ("SJM"), one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.

值班經理 - 會籍管理 Shift Manager - Membership

Job Description:
• Understanding and familiarizing the loyalty program initiatives including program strategy, card tier qualification, reward benefits / structure, program system infrastructure, program operation logic / processes, services and standards and promote its awareness to relevant customers
• Involve in pre-opening preparation for loyalty program including competitive research, system testing, preparing and conducting training for respective team members
• Develop and maintain a customer database of high value and integrity through quality membership sign-ups in line with the membership recruitment strategy
• Monitor the development of member database by working closely with Casino Operations, Casino Marketing etc.
• Exercise judgment by complying with the policy to offer members with complimentary or make exceptions based on tracked record and other justifiable reason to maintain members’ loyalty
• Build good rapport with customers, attend to their every need and deal with customer complaints and suggestions in an efficient and professional manner
• Ensure smooth operation of the membership counter during shift. Supervise a team of floor supervisors and employees on shift in delivering 360º quality customer service and promoting the marketing programs effectively
• Organize training with the training team to develop team members’ product and working skills when necessary
• Work closely with departments including various Marketing Division, Casino, Food and Beverage, Hotel, Retail, Guest Services to promote the integrated loyalty program to all customers
• Communicate regularly with Marketing Service team to implement appropriate marketing communication collaterals for loyalty marketing initiatives and to enhance the loyalty program awareness

Job Requirement:
• Diploma or above in Business Studies, Management, Marketing or related field
• Minimum of 3 years working experience in customer loyalty, customer service or marketing related field
• Good command of both spoken and written in English and Chinese
• Experience in directing and using membership management systems, customer database management and service systems is necessary
• Proficient in Microsoft Word, Excel, PowerPoint and experience in using Intra-Extranet
• Good PowerPoint and presentation skills
• Able to work flexible schedules, including nights, weekends and holidays


Interested Parties, please apply via:
• Email the detailed resume to careers@macausjm.com
• Hotline 89820288 / 68827118

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 博彩 - 娛樂場 / 賭埸 
  • 客戶服務 (客戶服務) 
    娛樂場 - 娛樂場推廣 (娛樂場推廣) 
    娛樂場 - 貴賓市場推廣 (貴賓市場推廣) 
  • 04/01/2021 

 

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