客戶關係營銷督導 (電話市場銷售) Customer Relationship Supervisor (Telemarketing) Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: MGM


  • MGM, is a stylish, award-winning architectural icon in the Macau skyline, is a world-class hotel resort born of the partnership of Ms. Pansy Ho and MGM MIRAGE. If you want to express your personal attributes, values, as well as to share your work and life experiences with us, join us at our Macau premier resort, NOW! To learn more about us and view our current openings, please explore our recruitment website at http://jobs.mgm.mo For enquiries, please contact: +853 8802 1222

客戶關係營銷督導 (電話市場銷售) Customer Relationship Supervisor (Telemarketing)

 Job Responsibilities:
* Assist Manager to manage the daily operations of Customer Relationship Executives and coordinate with relevant departments
* Motivate Customer Relationship Executives to ensure relevant sales targets are met through the on-going contact with coded customers
* Provide timely advices to Customer Relationship Executives to develop relationships with coded customers with the aim of driving referrals & constant visitation to MGM
* Explain new and on-going program offers, and establish scripted information for Customer Relationship Executives to upsell all potential relevant offers to coded customers
* Constantly adjust sales scripts to better target the needs and interests of specific individuals
* Maintain records of guest contact history & personal information; always ensuring the database is up to date
* Constantly seek for potential improvements through collecting feedbacks from customers and the team
* Implement departmental development plans provided by managements

Job Requirements:
* Minimum of 3 years of sales experience or customer services
* Diploma degree or above
* Proficient in Cantonese, Mandarin and English; knowledge of Contact Centre & CRM Software beneficial
* Full conversant with MS Office applications
* Must be able to work various shifts including weekends and holidays

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 最低/少 兩年工作經驗 
  • 學士學位 
  • 博彩 - 娛樂場 / 賭埸 
  • 客戶服務 (熱線中心) 
    娛樂場 - 娛樂場推廣 (娛樂場推廣) 
    娛樂場 - 貴賓市場推廣 (貴賓市場推廣) 
  • 19/02/2019 

 

此公司招聘的其他職位
職位頭銜
張貼日期
3/18/2019