Responsibilities

1. Manage the VIP Lounge in One Central, supervise and support the team to provide excellent customer services to tenants and VIP customers.
2. Train and coach individual team members, monitor the team’s daily operations to ensure its efficiency and effectiveness.
3. Answer VIP customers’ enquiries and handle complaints in a professional manner.
4. Handle administrative work such as data entry, customers’ invoice registration and redemption.
5. Assist Marketing team in the execution of marketing activities including development of marketing collaterals and coordination of marketing promotions.
6. Prepare marketing collaterals, assist in the logistic of the inventory control such as shopping vouchers, gifts, leaflets and raffle tickets.
7. Ensuring all marketing materials do not deviate from the established.
8. Maintain the accuracy of customer database. 

Requirements

1. Bachelor degree in Communications / Marketing related.
2. Minimum 1 years in customer relations or loyalty marketing experience or related interests in mall industry.
3. Good command of spoken and written Mandarin, Cantonese and English.
4. Self-motivated, aggressive and hardworking.
5. Proficiency in Microsoft Office.

We offer long-term career prospects and competitive remuneration packages to the right candidates. Interested parties should send the detailed resume with expected salary to Group Human Resources Department, 398 Alameda Dr. Carlos D’ Assumpcao Edificio CNAC, 11 andar, NAPE, Macau  or contact (853) 8296 3263 for inquiries. All applications received will be used exclusively for employment purpose only

我們提供有競爭力的薪酬待遇和長遠的職業前景。請將詳細的履歷郵寄至澳門新口岸宋玉生廣場398號中航大廈11樓集團人力資源部，或致電(853) 8296 3263查詢。所有收取的資料僅用作招聘用途。