VIP Shift Manager Job in 娛樂場 - 貴賓市場推廣 in 其他亞太地區 - Job Description


  • 公司名稱: NagaWorld

  • NagaWorld Limited is a subsidiary of NagaCorp Limited, a Publicly Listed gaming and entertainment company on the Hong Kong Stock Exchange. It is the first and best integrated hotel entertainment complex in the fast developing Mekong region.

    With the existing NagaWorld complex reaching full capacity on a regular basis, NagaCorp is constructing Naga2 a stone throw away from the current premises. Naga2 will house an additional 800 hotel rooms, 100 luxury suites and a 2500 seat theatre.
    Naga City Walk, an exclusive duty free retail mall will connect the two complexes. Naga City Walk is expected to be launched later this year with Naga2 expected to be in operation by June 2017.
    In addition to the expansion plan in Cambodia, in 2015, NagaCorp held its groundbreaking ceremony in Vladivostok, Russia for the Primorsky Entertainment Resort City "PERC" project which is expected to be completed in 2018.

VIP Shift Manager

Accountable for the overall management of VIP and elite guests to ensure service standards are in place by all relevant departments and delivery as well as execution of service excellence to both internal and external customers.

• Manages the operation efficicency of butler services, airport, hotel, gaming, transportation, limousine, and general admin support to all VIP customers;
• Executes department strategy and plans for enhancing service levels and evaluates and analyzes service performance;
• Liaises with the Marketing and Business Development departments to ensure a well-coordinated customer experience;
• Executes the development, implementation, and measurement of VIP guest service standards; ensures guests are being provided with the necessary level of service;
• Understands customer needs and wants, having the ability to promote a similar understanding in other members of the team;
• Researches, develops, evaluates and implements new products, services and processes to ensure the company’s competitive position and anticipates changing customer needs within the dynamic hospitality/gaming environment;
• All these duties are to be fulfilled while maintaining consistently exceptional guest service;
• Properly files guests' complaints and problems in a courteous, efficient, professional and friendly manner;
• Provide "One Dragon Service" to VIP guest;
• Prepare monthly reports to HoD.

  • 職位要求

  • 中級管理層 
  • 其他亞太地區, 其他亞太地區 
  • 六年工作經驗 七年工作經驗 
  • 學士學位 
  • 博彩 - 貴賓廳 
  • 娛樂場 - 貴賓市場推廣 (貴賓市場推廣) 
  • 29/09/2016