Application Support Engineer Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: 亞太賢盟(澳門)股份有限公司 Pacific Intellectuals Alliance (Macau) Limited

  • GameSource是一個集高科技和創新雲技術於一體的娛樂場遊戲綜合管理雲平台 。所有遊戲邏輯,數據管理,審計和監控功能都內罝集中在一個嚴密和安全的遊戲雲中運行。

    由於所有遊戲邏輯和數據都同時在遊戲雲中運行,只要將具有顯示功能的遊戲終端連接GameSource,遊戲終端就可以供玩家體驗各種不同的娛樂場遊戲。 這是有別於現在的角子機把所有遊戲邏輯和數據都儲存在機身內的一大進步。

Application Support Engineer

 Job Responsibilities

  • Provide technical support to users within PIA and to external clients when required
  • Identify and evaluate technology solutions
  • Be first line of defense in finding the root cause of an application malfunction. When an issue is too severe for App. Support engineers to address, they need to escalate the issue to the Senior Engineer. The Senior Engineer then formulates a plan to address the issue and dictates said plan to their team of Application Support Engineers.
  • Identify Potential Issues - anticipate and address potential issues before they become issues
  • Work with Cross-Functional Teams (e.g. Infrastructure Team) on a daily basis to contribute to PIA’s overall IT needs and strategy
  • Maintain and update application support documents and procedures
  • Develop application support team’s performance reports
  • Perform change management activities per Change Management SOP and company compliance guidelines
  • Manage changes within deployment scope and related deliverables
  • Monitor and control deployment process
  • Communicate deployment status to stakeholders timely and professionally
  • Coordinate respective parties to address deployment risks and issues. Escalate risks and issues to management in a timely manner
  • Coordinate and host deployment and post mortem meetings
  • Provide change management artifacts per Change Management SOP
  • Work on a scheduled roster with on-call services

Required Skills and Experience
  • Have working knowledge of Databases (e.g. SQL, MySQL), Platform (e.g. Windows, Linux) and basic network configuration
  • Have basic programming skills
  • Have working knowledge of IT Hardware (e.g. PC, Printer) and Software (e.g. Reporting Tool, Server Monitoring Tool)
  • Be able to manage work under pressure
  • Have complex problem solving skills
  • Have written and verbal communication skills
  • Have ability to diagnose & address application issues
  • Have 2-year working experience of application support engineer and 3-year working experience for senior application support engineers

Education Requirement
  • Bachelor degree in IT, Computing Studies or Information Systems.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 資訊科技業 
  • 資訊科技及電子通訊 (軟件程式) 
    資訊科技及電子通訊 (其他) 
    娛樂場 - 電子博彩 (電子博彩) 
  • 20/01/2021 


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