主任 - 客房預訂 Supervisor - Hotel Reservations Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: Sociedade de Jogos de Macau, S.A - SJM


  • SJM Holdings Limited is the holding company of Sociedade de Jogos de Macau S.A. ("SJM"), one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.

主任 - 客房預訂 Supervisor - Hotel Reservations

Job Description:
• To train & lead Reservations Services Agents to achieve a high level of service by providing on-the-job training
• Ensure that all Reservations Services Agents are making every effort to increase conversion rate by conducting random phone monitoring, providing necessary coaching and demonstrating effective reservation sales techniques for improvement
• Communicate closely with Front Office Department on room status changes
• Disseminate and ensure that all team members are briefed on any new promotions / new packages, changes in rate plans, SOPs and product information in timely manner
• Assist in any VIP reservations where required and ensuring that all VIP profiles are created
• Ensure all reservations hotlines are attended at all times and sufficient staffing is present to meet daily business demands
• Handle guest complaints in a professional and timely manner
• Establish and maintain a friendly, fun and high team-spirited working environment promoting a high-level of customer service to our guests
• Maintain excellent working relationships with all departments
• In the absence of managers, Supervisor is to take a lead to oversee operations and ensure tasks are carried out in a timely manner
• Perform all other duties as assigned or required in order to meet the responsibilities of the position and for the Properties’ operations

Job Requirement:
• Diploma Degree is required, Certification in hotel studies is an advantage
• Minimum 3 years experience in a customer service environment and at least 1 year in a supervisory role
• At least 3 years experience in hotel or airline reservations is beneficial
• Working knowledge of the Call Centre System, Reservations System and CRM System
• Proficient in the use of Microsoft office applications such as Word, Excel, PowerPoint
• Candidates with GDS system knowledge or any Reservations Platform is an advantage
• Experience in using Micros Opera system preferred
• Excellent time management, organization, communication, and customer service skills.
• Possess excellent oral and written communications skills
• Team player & ability to collaborate across all departments, levels and geographies
• Attention to details and has strong customer service skills
• Read, write, speak and understand English and Cantonese. Mandarin is preferred
• Meet the attendance guidelines and observe departmental and company policies


Interested Parties, please apply via:
• Email the detailed resume to careers@macausjm.com
• Recruitment Hotline 68827060 / 68827117 / 68827118

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 最低/少 三年工作經驗 
  • 高等專科文憑 
  • 電訊業 
  • 客戶服務 (客戶服務) 
    客戶服務 (熱線中心) 
    酒店營運 - 營收管理 / 訂房部 (訂房部) 
  • 05/03/2021 

 

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張貼日期
1/26/2021