Job Description: • Respond to all guest requests and ensure that guests receive prompt attention • Responsible for handling hotel incoming customer calls and transfer calls to respective departments • Ensure that call and quality standards are achieved by adopting best-practices for customer service • Answering guest enquiries and assist guests for hotel information / restaurant and spa bookings • Become fully aware with all fire and life safety standards and procedures. Have sense of urgency to escalate to superior / management team if need be • Upkeep the call performance, work with the team to achieve Forbes 5 star standard • Actively attend training which provide by company / department that to enhance product knowledge / customer service skills and as well as boost up team spirit • Action on ad hoc tasks as assigned by supervisory Job Requirement: • Diploma holder or above • Customer service experience or call centre background is preferred • Courteous, service-oriented with pleasant personality, good telephone manner and communications skills • Proficient in the use of Microsoft Office applications such as Microsoft Word and Excel • Fluent in English, Cantonese and Mandarin • Good communication skills and voice • Have a well-groomed, professional appearance • Be willing to work any day and any shift including weekends and holidays if required Interested parties, please apply via: • Email the detailed resume to careers@sjmresorts.com • Hotline 89820288 / 82970938