Call Center Customer Service Officer Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: Banco Nacional Ultramarino, S.A. 大西洋銀行


Call Center Customer Service Officer

Banco Nacional Ultramarino, S.A. 大西洋銀行,現面向澳門應屆畢業生招聘以下職位:




Qualification:

  • University graduated or above
  • Minimum 2 years' relevant banking or call center experience (Optional)
  • Experience in telemarketing will be an advantage
  • Strong customer service orientation, outgoing personality, good communication and interpersonal skills, can work under pressure
  • Fluent spoken English and Cantonese, knowledge in Portuguese will be an advantage
  • Good knowledge of PC application software
  • Can work on shift schedule
  • Strong organizational, customer service and time management skills

Responsibilities:
  • Perform credit card transaction authorization and confirmation
  • Conduct front-end fraud control and risk awareness
  • Handling inbound and outbound calls regarding all banking and credit card services
  • Reply customers' e-mail and follow up of outward remittance discrepancies done through online banking
  • Deliver and maintain a high standard of customer service to customers
  • Effectively communicate with customers regarding resolution of queries and complaints
  • Ensure high-standard of customer service levels are maintained


We provide an attractive remuneration package, professional training, an extensive period of annual leave, a five days work week, a staff provident fund scheme and comprehensive medical benefits. Interested candidates may apply with full resume, including expected salary and job reference to:


 
Mail address:
BANCO NACIONAL ULTRAMARINO
The Human Resource Manager,
Avenida Almedia Ribeiro, No. 22, Macau


  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 銀行及金融服務業 
  • 客戶服務 (客戶服務) 
    客戶服務 (熱線中心) 
    銀行及保險 (銀行) 
  • 04/12/2020 

 

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