Spa Executive Job in 客戶服務 in 其他亞太地區 - Job Description


  • 公司名稱: NagaWorld

  • NagaWorld Limited is a subsidiary of NagaCorp Limited, a Publicly Listed gaming and entertainment company on the Hong Kong Stock Exchange. It is the first and best integrated hotel entertainment complex in the fast developing Mekong region.

    With the existing NagaWorld complex reaching full capacity on a regular basis, NagaCorp is constructing Naga2 a stone throw away from the current premises. Naga2 will house an additional 800 hotel rooms, 100 luxury suites and a 2500 seat theatre.
    Naga City Walk, an exclusive duty free retail mall will connect the two complexes. Naga City Walk is expected to be launched later this year with Naga2 expected to be in operation by June 2017.
    In addition to the expansion plan in Cambodia, in 2015, NagaCorp held its groundbreaking ceremony in Vladivostok, Russia for the Primorsky Entertainment Resort City "PERC" project which is expected to be completed in 2018.

Spa Executive

Job Purpose

Oversees and supervises spa and spa activities and appointments; and to assist the Spa Manager with the operation of the spa and health club.

General Job Functions

• Assists management in hiring, training, scheduling, and motivating employees;
• Assists spa managers typically have the same responsibilities as the spa manager;
• Prepares and review written documents accurately and completely;
• Develops and maintains positive working relationships with others;
• Practices exceptional customer service and make sure all staff employees are doing the same;
• Maintains spa premises neat and a good working environment;
• Answers telephone and make appointments for guests;
• Establishes and maintains good relationships with spa staff and guests;
• Records and monitor all sales, costs, and profits within the spa;
• Participates at marketing and promotion activities;
• Takes inventory, order and maintain spa equipment, tools and other necessary instruments;
• Ensures maintenance within the spa;
• Ensures client's safety, comfort and well-being;
• Responds to guests inquires and concerns;
• Provides high quality customer services to Spa guests;
• Responds to guests inquires and concerns;
• Performances evaluation and discipline of staff;
• Solves guest’s complaints and misunderstandings;
• Manages duties as assigned by the Spa Manager and management.


• Bachelor degree or equivalent education required such as Business Administration or Hospitality Management;
• Office experience is advanced;
• Good oral and written communication skills;
• Interpersonal competences;
• Focused and attention to details;
• Efficient in time management;
• Self-motivated;
• Team worker;
• Multi-tasking;
• Stress management;
• Able to work under pressure;
• People oriented;
• Active listener;
• Problem solver and oral comprehension;
• Excellent customer service;
• Telephone manner;
• Computer literate;
• Optional(s) language : (Mandarin).

  • 職位要求

  • 中級管理層 
  • 其他亞太地區, 其他亞太地區 
  • 學士學位 
  • 健身保健及美容業 
  • 客戶服務 (客戶服務) 
    酒店營運 - 水療及休閒 (水療及休閒) 
    銷售 - 旅遊及酒店服務 (酒店業 & 其它旅遊業) 
  • 09/01/2017