Customer Experience Specialist Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: Tomorrow Entertainment

Customer Experience Specialist

About Zero Latency…

Zero Latency is the global leader in immersive, Free-roam VR – a VR experience where the user is wirelessly tracked via an optical tracking system within a large open space (e.g. warehouse), enabling them to walk around and physically interact with a virtual world.

The Zero Latency culture is young but with a highly disciplined and entrepreneurial energy which has enabled the business to embark on a rapid expansion and this growth continues to present some incredibly exciting opportunities for development.

About the Customer Service Specialist...

Customer Service Specialists (CSS) are crucial to the operations of the site. They need to safely guide customers through the experience with great energy and professionalism. The CSS will conduct player safety briefings and monitor game sessions in the role of Game Master. The CSS's priority is to ensure player safety and deliver high-end customer service. There will be a minimum of three Customer Service Specialists working per shift, one of which will be the Team Leader.

The Customer Service Specialist must have the following qualities:

  • Ability to manage excited customers.
  • Ability to manage high-pressure situations.
  • Actively and quickly resolve potential issues whilst keeping customers engaged.
  • Strong and engaging oral presentation skills.
  • Experience working with small and large teams.
  • Taking accountability for their work.
  • A passion for technology of the future including VR and gaming.
All team members must be reliable, punctual and well-presented with the ability to prioritise tasks. Team chemistry is a big factor in the success of the team.

A Customer Service Specialist will also carry out Runner duties during a shift. The Runner supports the current Game Master by:
  • Organising the Controllers before a Session.
  • Assisting in the Transition of Sessions.
  • Assisting with in-game Issues
  • Cleaning Equipment.
  • Charging Batteries.
  • The Customer Service Specialist will be responsible for the following:
  • Customer greeting, Sign-in, Donning and Doffing.
  • Presenting the player Safety Briefings.
  • Managing in-game sessions and ensuring player safety.
  • Identifying, troubleshooting and reporting technical issues.
  • General maintenance of the equipment.
  • Supporting the Team Leader.
  • Selling merchandise.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 少於一年工作經驗 兩年工作經驗 
  • 中學 
  • 其他 
  • 客戶服務 (客戶服務) 
    銷售 - 零售 (綜合商品銷售) 
    其它 (學生/應屆畢業生) 
  • 少於 HK$ 5,000 - HK$ 6,000 至 HK$ 7,999 (HK$) 
  • 18/07/2018