Technical Services (HW) Manager Job in 工程 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: WDG Macau Limited

  • WDTS develops innovations for Asian Pacific gaming markets including the Perfect Pay Baccarat Table Network that dramatically increases game security and dealer accuracy while minimizing losses from human error, collusion and theft.

Technical Services (HW) Manager

Job Description:

  • Hardware support and service operations management
  • Manage Field Services Team
  • Installation planning and onsite coordination
  • Improve and maintain customer satisfaction of WDTS technical and support services
  • Manage pre and post sales technical support
  • Coordinate and provide training to customers and support partners
  • Engage in technical and customer management activities
  • Provide guidance to their staff on hardware troubleshooting, replacement, and repair
  • Provide technical guidance and support to the warehouse and logistics team for spare parts management and parts ordering
  • Collaborate closely with Engineering on field deployment needs
  • Ensure and maintain high level of service quality to customers
  • Plan department objectives, develop organizational policies, and establish procedures for attaining objectives
  • Provide leadership and training in a professional and positive manner to promote corporate goals and achieve department objectives
  • Manage timely departmental workflow and productivity as well as enhance experience and knowledge for their staff
  • Other related duties as needed to meet the ongoing needs of the department and organization

  • At least 6 years of experience in Gaming equipment service and support operations
  • At least 5 years of experience in the management of a functional department
  • Experience with installing and servicing electrical hardware devices and equipment
  • Excellent analytical and problem resolution skills
  • Solution-oriented and customer driven
  • Excellent verbal and written communication and customer facing skills
  • Excellent organizational and time management skills
  • Experience in leading projects
  • Ability to lead, train and motivate staff
  • Ability to work well with all levels of management
  • Understanding of casino operations is a plus
Interested parties should send detailed resume, current and expected salary to

All applications received will be used exclusively for employment purpose only.

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 最低/少 五年工作經驗 
  • 高等專科文憑 
  • 博彩 - 博彩供應商 
  • 工程 (電力工程) 
    娛樂場 - 賭桌營運 (賭桌營運) 
  • 09/02/2018