Job Description:
• Manage, oversee and leading the Retail Operations team, Concierge and self-operated retail units to ensure quality and effective operations
• Leading and guiding the team to tackle all request from Retailers or incident arise while following the established the fit-out and operation guidelines and company policies
• Assist the VP in the planning of the mall development and operational planning includes but not limited to Concierge and self-operated retail units
• Manage and oversee the overall presentation of the shopping mall and liaise and coordinate with Project team for all necessary maintenance or improvement project
• Liaise closely with the retail tenants’ representatives, Leasing and Project team to ensure timely opening
• Liaise closely with the Marketing team to ensure marketing campaign or promotion can be effectively executed
• Conduct introductory pre-opening meeting with Retailers and further coordinate for an excellent and smooth shop grand opening
• Monitor the Retailers’ and shops’ compliance to the executed agreement and company policies e.g. business hours or any other agreed special terms
• Effectively managing and monitoring all Retailers’ activities to ensure alignment and retailers to serve in the best interest of the mall customers;
• Conduct regular meetings with Retailers for business review or any marketing correlated purpose
• Conduct regular meetings with Marketing and Leasing team to share the retailers’ update and market(e.g. Receiving, Security, Housekeeping, Marketing, Finance and Property Services)

Job Requirement:
• Bachelor Degree or equivalent
• Minimum of 7 years of experience in Retail industry, especially in Mall operations, estate management and self-run shops operation
• Experience in Retail or Mall management and Leasing in Macau will be an advantage
• Some knowledge of budgeting & planning
• Good PC skills with proficiency in Microsoft Office
• Positive attitude; excellent interpersonal skills; team spirit
• Excellent verbal communication in English, Cantonese and Mandarin
• Professional appearance
• Able to multi-task, work in a fast-paced environment and work with deadlines
• Strong customer service orientation
• Able to communicate effectively with Retailers and their operation divisions
• Sensitive to stakeholders’ needs and interests and be able to manage these effectively
• Diligent attention to detail
• Diligent attention to safety

Interested parties, please apply via:
• Email the detailed resume to careers@macausjm.com
• Hotline 89820288 / 68827117