Assistant Manager - IT Business Intelligence Group (Wynn Palace) (ID:3108BR) Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: 永利渡假村 Wynn Resorts

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Assistant Manager - IT Business Intelligence Group (Wynn Palace) (ID:3108BR)

Job Description

Job Purpose: The Assistant Manager - IT Business Intelligence Group is responsible for understanding the priorities that are presented to this position and assuring that the team under his/her guidance understand is carries out the tasks as needed. This position has a dual role of managing support tickets, special requests as well as projects that they are assigned to. In the role of projects, project management standards must be adhered to. In this role, any unwarranted issues, challenges, complaints are to be raised to the Manager and Sr. Manager of the team immediately. This role has a major responsibility to keep good communications with all Property Level Operations staff as well as other IT members at the property level and Shared Service Unit.

Key Responsibilities
• Understand priorities as they arise and how to ensure specific jobs are scheduled and carried out as needed.
• For all tickets that are involving a Vice President or above, follow up with a phone call to ensure satisfaction by the end user.
• Own the process of Shift Change and ensure all tickets are understood.
• Monitor and manage the team’s Help Desk tickets to maintain the SLAs.
• Escalate any concerns that might cause concern to upper management.
• Provide project management processes on project that are assigned to this role.
• Report all challenges in a timely manner to BIG Management with options to rectify.
• Identify and maintain all budget’s items for projects assigned including operational expense (OPEX) budget.
• Review Service Now Help Desk reports and tools to monitor open tickets and provide the correct level of priority and follow-up as needed.
• Communicate on a daily basis with Operational executives on key issues.
• Work with Operations to design the correct Risk and Risk Mitigation elements.
• Work with the IT Architecture Group Business to understand the costs and benefits and to assist the Business in the formation of a ROI (Return on Investment) document as part of the documentation package for projects.
• Understand technology as well as Operations.
• Assists to manage 2nd Tier support for both hardware and software.
• Maintain knowledgebase in IT Helpdesk system.
• Identify and establish working relationships with service providers and systems vendors.
• Maintain communication with other departments within the company to understand and gather requirements.

Competencies and Requirements
Experience: Minimum 2 years’ experience directly related to the duties and responsibilities specified, with 2 years of supervisory role. Proven track record in projects and resource management.
Education: Diploma or degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred.

如有任何查詢,可於辦公時間星期一至五上午9時至下午6時致電8889 1188或電郵至

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 酒店業 
  • 資訊科技及電子通訊 (資訊科技營運) 
    資訊科技及電子通訊 (綜合) 
  • 28/02/2019