<GameSource聚遊> 是澳門原創獨家研發的娛樂遊戲創新雲平台,
榮獲G2E Asia2019 亞洲國際娛樂展 - 最佳行業創新獎。
<GameSource聚遊> 將推廣至全球,以創新科技改善並改革傳
統娛樂遊戲業的運作模式為目標,開創娛樂遊戲產業發展的新紀元。



Job Responsibilities

• Handle all inquiries and incidents with excellent etiquette which covering services within the assigned territory.
• Provide prompt assistance on enquiries and first-call resolution/troubleshooting to end users in accordance with standard process and job knowledge.
• Ensure all user support calls and service requests are handled or escalated in a timely manner to respective supporting team.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking system.
• Follow the incident management process and update users from time to time with latest status of problem resolution in progress for customer satisfaction.
• Provisioning of user accounts and other service requests in accordance with the Service Request Procedures.
• Perform task delegated by supervisor/ Management.
• Assist in training program to new hires.
• Perform administration tasks for the customer service team.

• Excellent oral and written communication skills, and displays high commitment to improve customer service.
• Ability to provide support over the phone or email; good listening skills, professional demeanor, previous customer service or service desk experience strongly desired.
• Consistency in the delivery of established service standards and job knowledge.
• Ability to work efficiently in high demand, team oriented environment.
• Ability to be flexible with skills in a 24 hour, 7 day a week rotating roster.

• High school graduate or above. University graduate will be an advantage