Service Desk Agent Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: Pacific Intellectuals Alliance (Macau) Limited 亞太賢盟(澳門)股份有限公司


Service Desk Agent

<GameSource聚遊> 是澳門原創獨家研發的娛樂遊戲創新雲平台,
榮獲G2E Asia2019 亞洲國際娛樂展 - 最佳行業創新獎。
<GameSource聚遊> 將推廣至全球,以創新科技改善並改革傳
統娛樂遊戲業的運作模式為目標,開創娛樂遊戲產業發展的新紀元。



Job Responsibilities

  • Handle all inquiries and incidents with excellent etiquette which covering services within the assigned territory.
  • Provide prompt assistance on enquiries and first-call resolution/troubleshooting to end users in accordance with standard process and job knowledge.
  • Ensure all user support calls and service requests are handled or escalated in a timely manner to respective supporting team.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking system.
  • Follow the incident management process and update users from time to time with latest status of problem resolution in progress for customer satisfaction.
  • Provisioning of user accounts and other service requests in accordance with the Service Request Procedures.
  • Perform task delegated by supervisor/ Management.
  • Assist in training program to new hires.
  • Perform administration tasks for the customer service team.

Required Skills and Experience
  • Excellent oral and written communication skills, and displays high commitment to improve customer service.
  • Ability to provide support over the phone or email; good listening skills, professional demeanor, previous customer service or service desk experience strongly desired.
  • Consistency in the delivery of established service standards and job knowledge.
  • Ability to work efficiently in high demand, team oriented environment.
  • Ability to be flexible with skills in a 24 hour, 7 day a week rotating roster.

Education Requirement
  • High school graduate or above. University graduate will be an advantage



Recruitment Hotline 81186293


  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 資訊科技業 
  • 資訊科技及電子通訊 (數據庫開發及支持) 
    資訊科技及電子通訊 (資訊科技支援) 
    資訊科技及電子通訊 (綜合) 
  • 23/10/2020 

 

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