Technical Manager Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區 - Job Description
Netcraft Information Technology (Macau) Co,Ltd
NetCraft Information Technology (Macau) Co. Ltd was established in 1996, as a member of NetCraft Technology Group. Since 1996, NetCraft has achieved significant growth throughout Mainland China. The growth enabled NetCraft to reach major cities including Beijing, Shanghai, Guangzhou and Hong Kong.
NetCraft is recognized to be the leading Information and Communications Technology (ICT) Solution Provider in Macau, specializing in Network & System Infrastructure, Security, Virtualization & Cloud Infrastructure, IT infrastructure management and so forth. Overall, NetCraft's high levels of professional customer service and offered solutions granted optimal trust, and support by our extensive clients especially from the Public and the Private Sectors.
Our relationship with many of the key technology providers ensures we can offer expert independent advice on the most advantageous networking, hardware and software solutions for your organization.
To conclude, with persistent effort in carrying out its transformed approach of “Customer-Focused and Service-Oriented” services and solutions, we commit ourselves to deliver the most sophisticated technologies, research and development to serve our clients and the community. We are proud to provide end-to-end integrated IT services to customers that covers IT planning and consultation, design and implementation of software solutions, outsourcing of IT system operations and maintenance, systems integration, equipment rental, IT outsourcing and maintenance services by cooperation with many domestic and international IT vendors and also long term strategic partners.
Lead and supervise a team of System Engineers to provide installation and maintenance support to various customer groups
Manage daily operation of support team in meeting customer’s requirement
Provide 7x24 technical escalation support and advisory to engineers and customers
Degree or Diploma graduate in engineering or computer related disciplines
4 years or above working experiences in field support and hands-on experience either on Network & System, Security, and Virtualization Solutions
2 years or above experience in supervision or management level will be an advantage
CCNP/CCIE, MCSE/MCITP, VCP or other IT professional qualification is preferred
Good command of spoken & written English, Mandarin a plus
Strong team player with good interpersonal and communication skill
Good concept on providing quality service and SLA to customers
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