穿梭巴士客戶服務代表 Shuttle Bus Guest Service Representative Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: MGM


  • MGM, is a stylish, award-winning architectural icon in the Macau skyline, is a world-class hotel resort born of the partnership of Ms. Pansy Ho and MGM MIRAGE. If you want to express your personal attributes, values, as well as to share your work and life experiences with us, join us at our Macau premier resort, NOW! To learn more about us and view our current openings, please explore our recruitment website at http://jobs.mgm.mo For enquiries, please contact: +853 8802 1222

穿梭巴士客戶服務代表 Shuttle Bus Guest Service Representative

工作職責:
- 控制登車乘客之數量以確保高效之巴士營運,同時收集相關數據
- 提供上落車協助、行李搬運協助及基本資料查詢等服務
- 控制乘客排隊情況,保持巴士站範圍整潔
- 確保每部巴士均整潔,用品充足;定期盤點
- 檢查並滙報巴士的損壞及整潔狀況
- 全面掌握酒店資料以回應客人查詢;了解酒店最新宣傳及推廣活動
- 迅速及有效地處理或滙報顧客投訴

職位要求:
- 一年或以上任職五星級豪華酒店,渡假村或賭場酒店經驗
- 高中畢業或同等學歷
- 流利廣東話及普通話
- 懂基本英文優先

Job responsibilities:
- Ensure high effectiveness of bus capacity by controlling the number of passenger on board. Collect relevant statistics
- Provide boarding assistance, luggage assistance and basic information inquiries
- Control the passenger queue and keep the bus stop area clean & tidy
- Ensure every vehicles are clean, tidy and well-stocked; Prepare periodic inventory
- Check & report the bus conditions such as damage, cleanliness & tidiness
- Be knowledgeable of Hotel information to answer guest inquiries, be fully conversant with the most updated promotions & activities
- Handle or elevate guest complaints in an expedient and effective manner

Job requirements:
- 1 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment
- High school diploma or equivalent
- Fluent in Cantonese and Mandarin
- Basic English preferable

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 小學 
  • 博彩 - 娛樂場 / 賭埸 
  • 酒店營運 - 房務部 (綜合) 
  • 20/11/2018 

 

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