轎車服務調度員 Limousine Dispatcher Job in 娛樂場 - 其他 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: MGM


  • MGM MACAU, is a stylish, award-winning architectural icon in the Macau skyline, is a world-class hotel resort born of the partnership of Ms. Pansy Ho and MGM MIRAGE. If you want to express your personal attributes, values, as well as to share your work and life experiences with us, join us at our Macau premier resort, NOW! To learn more about us and view our current openings, please explore our recruitment website at http://jobs.mgm.mo For enquiries, please call: +853 8802 1222.

轎車服務調度員 Limousine Dispatcher

工作職責:
- 負責轎車服務之電話營運,與各部門協調,具策略地調動車輛及司機以提供高效之轎車服務
- 處理並跟進內部、酒店住客、會員及其他客人之轎車預約服務
- 記錄所有客人要求,突發事項,服務更改及意見表等詳情,以作跟進
- 監管並整理各類備品、客用品、工具及設備
- 全面掌握酒店資料以回應客人查詢;了解酒店最新宣傳及推廣活動
- 迅速及有效地處理或滙報顧客投訴

職位要求:
- 一年或以上任職五星級豪華酒店,渡假村或賭場酒店經驗
- 高中畢業或同等學歷
- 流利廣東話及普通話
- 懂基本英文優先
- 基本 Microsoft Office 及 HotSOS 經驗

Job responsibilities:
- Responsible for the telephone operations of the Limousine department, coordinate with different departments and provide efficient service to guests by strategically dispatch vehicles and drivers
- Handle and process Limousine reservation from internal departments, hotel guests, members and other customer
- Log all guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation of guest problems and solution
- Manage and organize par stock of supplies, amenities, tools and equipment.
- Be knowledgeable of Hotel information to answer guest inquiries, be fully conversant with the most updated promotions & activities
- Handle or elevate guest complaints in an expedient and effective manner
Job requirements:
- 1 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment
- High school diploma or equivalent
- Fluent in Cantonese and Mandarin
- Basic English preferable
- Possess working knowledge of Microsoft Office and HotSOS

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 博彩 - 娛樂場 / 賭埸 
  • 娛樂場 - 其他 (其他) 
    酒店營運 - 房務部 (綜合) 
  • 13/07/2018 

 

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張貼日期
6/14/2018
5/29/2018