Manager - VIP Services Job in 銷售 - 旅遊及酒店服務 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: Wynn Palace

Manager - VIP Services

Job Purpose: Manage the daily operations of the VIP Services Team. Ensure the VIP guest experience is memorable by motivating Team Members to exceed guests’ expectations.

Key Responsibilities
• Provide unparalleled arrival and departure experience for Wynn Palace VIP guests
• Oversee and coordinate VIP Services and other relevant departments and manage every point of contact (Doorperson, Front Office, Butler) to ensure a memorable and smooth guest experience
• Manage the VIP Services Team and ensure they deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience
• Monitor the team’s adherence to, and execute and complete operations in accordance with, established policies and procedures
• Monitor quality control mechanisms for VIP Service, including service standards, staff grooming, facilities presentation, and health and safety
• Monitor and inspect the daily upkeep and maintenance of VIP Services areas, facilities, and tools
• Inspect VIP guestrooms and ensure special requests are followed up
• Know and understand the resort’s facilities and services
• Monitor guests’ preference profiles and track their likes and dislikes
• Conduct property tours upon request
• Ensure the accuracy of guests’ accounts and payments against sales records
• Continuously improve health and safety standards
• Accept any other duties and responsibilities assigned by the Director

Competencies and Requirements
Experience: Previous hospitality or guest service management experience
Knowledge/Certificates: Excellent knowledge of a range of VIP Services, Forbes Travel Guide standards, Macau market, and casino-resort business trends preferred
Education: Bachelor degree in Tourism or Hospitality Management an advantage
Language Ability: Fluent English, Mandarin and Cantonese
Computer Skills: Proficient in MS Office

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 博彩 - 娛樂場 / 賭埸 
  • 銷售 - 旅遊及酒店服務 (酒店業 & 其它旅遊業) 
    酒店營運 - 房務部 (綜合) 
    酒店營運 - 營銷及市場推廣 (綜合) 
  • 28/12/2017