Agent - Room Reservations客戶服務員 Job in 酒店營運 - 營收管理 / 訂房部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: Wynn Palace


Agent - Room Reservations客戶服務員

Job Purpose: Answer incoming calls without delay. Convert hotel sales opportunities and upsell when possible. Address guests’ requests promptly and accurately and handle reservations efficiently.

Key Responsibilities
• Answer all incoming calls promptly and courteously
• Know and understand details about room packages and promotions, and all Wynn Palace’s products, facilities and services
• Be familiar with all market segments and corresponding rate plans across marketing and distribution channels (internet and global distribution system)
• Identify sales opportunities and convert and upsell into sales of packages and promotions
• Input credit card and voucher details into the reservations system
• Handle all transient, gaming, wholesale and group reservations by phone, fax and email, etc.
• Be familiar with pricing strategies and revenue management for the segments, including rate restrictions and availability, and forecasts and budgets
• Channel sales opportunities from group bookings to the Hotel Sales Department
• Cross-sell and process restaurant and spa reservations when opportunities arise
• Handle correspondence promptly and maintain the electronic and manual filing systems
• Maintain accuracy of Property Management System (PMS) database
• Assist and perform duties assigned by the Supervisor – Room Reservations

Competencies and Requirements
Experience: Previous customer service experience an advantage
Education: Secondary school diploma or above
Knowledge/Certificates: Telephone sales and service
Language Ability: Fluent spoken and written Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office and Outlook; intermediate in Opera an advantage

主要職責: 負責迅速接聽賓客的來電、提供轉線服務、作出推薦及訂房服務;同時須針對賓客所需,及時作出適當的回饋及有效妥善地處理訂房服務。

職位介紹:
•以殷勤有禮的態度迅速接聽賓客的電話
•清楚了解客房優惠方案及推廣計劃的細節,以及永利皇宮的所有產品、設施及服務
•須熟悉市場情況、相關公司房價情況及分銷渠道(互聯網和全球分銷系統)
•把握銷售機會,以提升客房優惠方案及推廣計劃的銷售率
•輸入信用卡及禮卷資料到預訂系統
•通過電話、傳真和電郵等辦理短暫逗留、娛樂場、度假及團體賓客的客房預定
•熟悉客房價格升跌及部門的收益管理,包括價格限制、可供入住率、預測及預算
•拓展從團體訂購至酒店營業部的銷售機會
•當情況許可或有機會時,可協助銷售公司的餐廳及水療服務
•須及時處理所有信件,並保持電子及手動存檔系統運作良好
•保持PMS系統運作準確
•須協助和履行訂房服務主任委派的工作

職位要求:
工作經驗:具客戶服務工作經驗者優先考慮
教育程度:中學畢業或以上程度
技能 / 證書:優質的電話銷售及服務技巧
語言能力:能操及書寫流利的英語、廣東話及普通話
電腦應用:熟識MS Office及Outlook電腦軟件操作,能操作Opera電腦軟件系統者優先考慮


To apply, please visit wynncareersmacau.com or by email: jobs@wynnpalace.com

請登入wynncareersmacau.com申請職位或電郵至: jobs@wynnpalace.com


  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 博彩 - 娛樂場 / 賭埸 
  • 酒店營運 - 營收管理 / 訂房部 (訂房部) 
    酒店營運 - 房務部 (前台服務) 
    酒店營運 - 房務部 (綜合) 
  • 08/02/2017 

 

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