Agent - Room Reservations客戶服務員 Job in 酒店營運 - 營收管理 / 訂房部 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: Wynn Palace

Agent - Room Reservations客戶服務員

Job Purpose: Answer incoming calls without delay. Convert hotel sales opportunities and upsell when possible. Address guests’ requests promptly and accurately and handle reservations efficiently.

Key Responsibilities
• Answer all incoming calls promptly and courteously
• Know and understand details about room packages and promotions, and all Wynn Palace’s products, facilities and services
• Be familiar with all market segments and corresponding rate plans across marketing and distribution channels (internet and global distribution system)
• Identify sales opportunities and convert and upsell into sales of packages and promotions
• Input credit card and voucher details into the reservations system
• Handle all transient, gaming, wholesale and group reservations by phone, fax and email, etc.
• Be familiar with pricing strategies and revenue management for the segments, including rate restrictions and availability, and forecasts and budgets
• Channel sales opportunities from group bookings to the Hotel Sales Department
• Cross-sell and process restaurant and spa reservations when opportunities arise
• Handle correspondence promptly and maintain the electronic and manual filing systems
• Maintain accuracy of Property Management System (PMS) database
• Assist and perform duties assigned by the Supervisor – Room Reservations

Competencies and Requirements
Experience: Previous customer service experience an advantage
Education: Secondary school diploma or above
Knowledge/Certificates: Telephone sales and service
Language Ability: Fluent spoken and written Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office and Outlook; intermediate in Opera an advantage

主要職責: 負責迅速接聽賓客的來電、提供轉線服務、作出推薦及訂房服務;同時須針對賓客所需,及時作出適當的回饋及有效妥善地處理訂房服務。


技能 / 證書:優質的電話銷售及服務技巧
電腦應用:熟識MS Office及Outlook電腦軟件操作,能操作Opera電腦軟件系統者優先考慮

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  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 博彩 - 娛樂場 / 賭埸 
  • 酒店營運 - 營收管理 / 訂房部 (訂房部) 
    酒店營運 - 房務部 (前台服務) 
    酒店營運 - 房務部 (綜合) 
  • 08/02/2017