Butler Supervisor Job in 酒店營運 - 營收管理 / 訂房部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: The St. Regis Macao, Cotai Central


  • Here’s To Your Journey with The St. Regis Macao, Cotai Central

    The St. Regis is one of Marriott International’s 30 renowned hotel brands. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

    To apply now, go to: www.marriott.com/careers; or send your CV to macauhr@stregis.com; or contact us at 8113 3333.

Butler Supervisor

Key Responsibilities: 
- To oversee the Butler Service Desk operations, providing telephone service and ensure fully implement the ‘One-Stop’ service.
- To drive and uphold consistently high levels of customer satisfaction and recognition.
- Identify VIP, SPG, regular guest and long staying guest and build rapport to offer personalized service and assistance.
- Set up systems to capture guest feedback and present this to the Guest Service Manager on a regular basis.
- To foster a positive working environment where both guests and associates feel acknowledged and recognized.
- Manage staff training and development using the hotel’s career development system.

Job Requirements:
- High school, diploma in hotel management or equivalent education required.
- At least 3 years working in a 5-star international or luxury hotel in a similar position.

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 酒店業 
  • 酒店營運 - 營收管理 / 訂房部 (訂房部) 
  • 04/01/2019