To handle telephone inquiries, to confirm reservations and to input into the computer system.
To provide lead advice and constant "feedback" concerning both inquiries and firm reservations.
To maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.
To be responsible and accountable for all operations in relation to the Reservations Clerk area of the Hotel whilst on duty.
To handle all computer input, manual filing procedures and statistical information relevant to reservations.
To provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel.