Reservation Agent Job in 酒店營運 - 營收管理 / 訂房部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: Macau Fisherman's Wharf International Investment Ltd


  • Macau Fishman’s Wharf is located approximately a five-minute walk away from the Macau Ferry Terminal along the outer harbour of the Macau Peninsula, Macau Fisherman’s Wharf is the largest leisure and entertainment complex on the Macau Peninsula. Featuring Babylon Casino, convention and exhibition center, Rocks Hotel, Harbourview Hotel, a marina, a theme park and dining, shopping and entertainment facilities, Macau Fisherman’s Wharf brings together a variety of themes to create a unique and multicultural experience that appeals to a broad spectrum of visitors from Asia.

    Testament to its splendid world-class services and facilities, Macau Fisherman’s Wharf was awarded “Most Popular Hong Kong and Macau Brands” by China Media Network in 2009 and “Best Theme Park” by Travel Weekly Asia Industry Awards in 2008.

    We are in the process of redeveloping Macau Fisherman’s Wharf. We plan to redevelop existing facilities as well as adding a diverse range of new facilities, such as additional gaming areas, hotel accommodation, food and beverage outlets, retail space and entertainment venues in order to expand and enhance our unique offering.

    For more information, please visit http://www.fishermanswharf.com.mo/

Reservation Agent

Job Description

  • Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to guests Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue
  • Input and access data in reservation system. Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns, provide friendly, personalized service while promoting, booking and confirming reservations for room reservations, including reservations for transportation, restaurants, etc.
  • Maintain a good relationship with travel agents and tour operators

Job Specification
  • Secondary school
  • Macau BIR Holder
  • Cantonese and English; speaking Putonghua is an advantage
  • Pleasant, courteous, tactful and hardworking
  • Knowledge in computer operation; Knowledge in reservation field is preferable

Interested parties should send detailed resume and expected salary to hr@macaulegend.com
(All applications will be keep confidential and used for employment purpose only)

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 酒店業 
  • 酒店營運 - 營收管理 / 訂房部 (訂房部) 
  • 04/07/2018