Reservation Agent Job in 酒店營運 - 營銷及市場推廣 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: Grand Lapa Macau

  • About Grand Lapa, Macau
    Ideally located near the Macau-Hong Kong Ferry Terminal and Macau International Airport, Grand Lapa, Macau is the only resort hotel set in the city centre that offers superior facilities for both business and leisure travellers. Spread across 15,000 square metres, the 416-room hotel boasts three restaurants and a bar presenting international cuisine as well as Asian delights, world-class spa, fitness facilities and a supervised children’s centre.


Reservation Agent

• Handle telephone reservations.
• Ensure the reservations being entered into the system are in correct format as specified in the Operational manual.
• Follow up group blocks with Sales for name lists. Ensure room lists are entered properly and update meal arrangement.
• Ensure Corporate blocks, party name lists and arrangements are being updated correctly.
• Ensure communications among other departments, notably Credit, Sales, Concierge, Housekeeping, Front Desk and other concerned departments is maintained with information which pertains to them.
• Assist the Reservations Manager to maintain up-to-date records for all contract arrangements.
• Assist to check arrival lists and double check that any special requests are followed up correctly.
• Prepare reports for reservation made the previous day.
- To maximize sales’ opportunities within the hotel and ensure that all queries and reservations are accurately completed.
- To implement guest strategies necessary to achieve consistently high levels of customer satisfaction.
- Sells the hotel and other products and services using up-selling and suggestive selling techniques.
- Handling reservations in an efficient and timely manner.
- To endeavor to process all correspondence on a daily basis.

Job Requirements :
- Required high school preferred bachelor degree.
- Good communication skills, both verbal and written.
- Excellent telephone manner.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 酒店業 
  • 酒店營運 - 營銷及市場推廣 (綜合) 
  • 09/02/2018