Director of Housekeeping Job in 酒店營運 - 管家部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 澳門金麗華酒店 Grand Lapa,Macau


Director of Housekeeping

The Director of Housekeeping is responsible for all day to day operational activities within the covered area, including laundry and uniform management. She/He must ensure that all guestrooms and public areas’ standards with regards to cleanliness, appearance and maintenance are consistently maintained at the top level, in accordance with all the Hotel Policies and Procedures. The Director of Housekeeping is responsible for resolving guests’ and colleagues’ needs and creating a climate of mutual respect and enthusiasm.
• Operate the department following all hotel Guidelines, efficiently and with profitability
• Ensure that cleanliness and service standards are maintained in all areas
• Ensure proper staffing at all times, respecting colleagues needs
• Ensure all SOP’s, policies and procedures are properly updated, understood and followed through among all colleagues
• Perform all aspects of human resources and training functions, including hiring, performance appraisals, counseling, coaching, training and training records and if necessary disciplinary actions, etc.
• Cooperate and coordinate teamwork within her/his department and other
• Conduct daily briefing to her teams and maintain a great communication throughout her departments
• Attend all related meetings, such as morning meetings, operation meetings, rooms division, EXCO and risk management meeting. This list is non-exhaustive.
• Delegate duties and responsibilities to her/his team, without loosing a control on it
• Support company’s philosophy and company culture
• Promote and recognize opportunities to provide guest service above and beyond all expectation.
• Ensure that all colleagues have a perfectly cleaned, pressed and up to date uniform. Help other department in choosing, reviewing their uniform and manage the budget allocated to it
• To conduct annual inventory of linen, uniforms and Housekeeping equipment.
• To liaise with the Training Manager on departmental learning and development needs.

Requirements:
• Minimum 15 years’ experience in the housekeeping department at a senior management level/department head level out of which 8 - 10 years in a five star hotel. Acquired hands on experience and know-how of the operation
• University Degree

Skills / Competencies
• Advance knowledge in management techniques
• Advance knowledge in all cleaning methods
• Computer skills necessary to perform administrative work related to operations. Good knowledgeable of Excel and Powerpoint
• Good command in written and spoken English; mandarin and Cantonese are a plus
• Clear understanding of public area cleaning, logistic issues and the ability to implement effective solutions that meet the demands of a five star 24/7 hotel operation
• Good eyes for details
• Displays a high commitment to improving customer service
• Motivates others to achieve business objectives and common goals
• Adopts and implements new approaches and practices to meet changing circumstances
• Clearly understands the strategic Vision of the Company and how it impacts on the function of the business unit
• Achieves agreed objectives and accepts accountability for results
• High energy team player and good motivator
• People oriented but at the same time has to have good financial acumen



  • 職位要求

  • 高級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 最低/少 十年工作經驗 
  • 高等專科文憑 
  • 酒店業 
  • 酒店營運 - 管家部 (管家部) 
    酒店營運 - 管家部 (公共地方管理) 
  • 19/10/2018 

 

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