Housekeeping Supervisor客房部主任 Job in 酒店營運 - 管家部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 澳門雅詩閣Ascott Macau


  • 澳門雅詩閣是凱德集團成員雅詩閣有限公司 (The Ascott Limited) 旗下管理的精品物業之一。擁有超過30年專業經驗的雅詩閣,物業遍佈美洲、亞太、歐洲及中東地區超過25個國家100多個城市,並屢獲殊榮。

    澳門雅詩閣 (Ascott Macau) 位於澳門半島皇朝區海濱地段,擁有110間格調雅緻的豪華客房及套房,並配有多種休閒會所設施,致力於為全球商旅人士創造尊貴無憂的入住體驗,在澳門眾多頂級酒店中獨樹一幟。若您有志從事酒店行業,我們誠摯邀請獨一無二的您加入雅詩閣之家,與我們一同創造卓越,並肩成長!

Housekeeping Supervisor客房部主任

Job Description職位簡介

• As the supervisor, you will assist the manager in the daily operation of the department, supervise work performance of attendants, and are responsible for the cleanliness of apartments and surrounding areas.
協助部門經理開展日常管理工作,檢查服務員工作情況,確保客房和周邊地區整潔有序。


Major Responsibility主要工作職責

• Monitor the status of apartments every day, be responsible for human resource deployment and assigning daily work.
掌握每天的客房動態,負責當天的人力調配和工作安排。
• Perform routine inspection on assigned areas and ensure that high standards of cleanliness and safety are met.
巡視所轄區域的客房服務工作,檢查清潔衛生、設施設備、安全等,確保達到規定的標準。
• Organize and inspect comprehensive room cleanliness.
執行並檢查客房大清潔工作。
• Prepare apartments before guests' arrival, inspect apartments before guests' departure.
負責客人到店前的房間準備以及客人離店前的客房檢查等相關工作。
• Record living habits and special requirements of long-stay guests and VIP, and ensure that their requirements are properly arranged.
關注長住客和VIP 客人的居住習慣和特殊要求,做好記錄並妥當安排。
• Communicate with guests, make sure that assigned attendants know their special requirements, and offer excellent service.
善於與客人溝通,將客人的特殊要求及時傳達給所轄區域的服務員,確保服務品質。
• Deal with guests' requirements and complaints properly, report exceptional situations and special events to superiors.
處理客人提出的一般性要求和投訴,有異常情況和特殊事件及時向上級報告。
• Assist manager to manage items storage, consumption management, and regular stock inventory.
協同部門經理做好樓層各類物品的存儲、消耗統計和管理;做好物品的定期盤點工作。
• Involve in safety and fire precaution work, ensure that each attendant know what to do in case of emergency, assist Security Department to check fire fighting equipments, make a safe environment for guests.
負責督促和檢查安全防火工作。確保部門每個員工對應急措施熟悉瞭解;協同保安部定期檢查防火設施設備,保證客房和客人的安全。
• Comply with operation rules and service standards, train attendants, especially new ones.
熟練掌握各項操作程式和服務技能,負責客房部服務員、特別是新員工的培訓工作。
• Perform visual inspections on attendants' appearance and politeness to ensure that Ascott standards are met.
負責檢查服務員儀容儀錶和禮儀禮貌,使他們達到公司標準。
• Establish clear rewards and punishment system, motivate staff and improve productivity.
獎懲分明,努力調動一切積極因素,提高工作效率。
• Offer reasonable advice and suggestions, improve management of Housekeeping Department.
提出合理性建議與意見,促進部門的管理。
• In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集團的環境健康安全方針政策,日常工作中注意節能和安全操作。
• Other duties assigned by superiors.
完成上級交辦的其他任務。


Requirements資質需求

• Minimum two to three years supervisory working experience in hotel or serviced residence;
2-3年以上的服務公寓/星級酒店部門領班以上管理經驗;
• Good communication skills, good English / Mandarin / Cantonese capabilities;
良好的溝通能力,具備良好的英語/普通話/廣東話能力;
• Familiar with operation rules of serviced residence/hotel housekeeping, strict compliance with procedure;
熟悉服務公寓/酒店客房的整個操作規程,能夠嚴格按照程式做事;
• Ability to train staff;
具備一定的培訓能力;
• Sense of initiative, ability to obey, team spirit;
良好的主動性,並具有服從精神、團隊精神;
• Enthusiasm of serviced residence/hotel;
熱忠於服務式公寓/酒店的服務事業;
• Ability to work under pressure.
能承受工作壓力。

有意者請附個人履歷、應聘職位、要求待遇及近照,電郵至lisa.cruz@the-ascott.com
申請人提供之全部資料絕對保密及只作招聘用途。


  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 酒店業 
  • 酒店營運 - 管家部 (管家部) 
    酒店營運 - 管家部 (公共地方管理) 
    酒店營運 - 房務部 (綜合) 
  • 11/01/2017