Case Officer Job in 銀行及保險 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: HSBC

  • Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

Case Officer

In this role, you will:
• Take ownership for development of onboarding plan and creation of the customers application pack;
• Ensure customer is able to successfully activate cash account and is in receipt of channel access tools;
• Manage new and existing customers on boarding and Customer Due Diligence (CDD) process to defined Service Level Agreements, ensure any risks to the timescales are escalated to the Team Leader and concerned Relationship Manager;
• Liaise with customers to gather detailed information and supporting documentation required to complete CDD profile, which include Financial Crime Risk Review (FCRR) and Know Your Customer (KYC);
• Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval;
• Act as a escalation point for Service Delivery and escalate case to concerned Relationship Manager for any abnormal issues:

To be successful in this role, you should meet the following requirements:
• Possess basic commercial banking knowledge and awareness;
• Excellent planning, organisation and time management abilities;
• Demonstrate expected core behaviors and values including teamwork, focus, drive and determination, and act as strong team player;
• Flexible, able to manage priorities whilst remaining calm under pressure,
• Good communication capability in both English and Chinese;

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 銀行及金融服務業 
  • 銀行及保險 (銀行) 
  • 13/09/2018