Contact Centre Assistant Job in 銀行及保險 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: The Hongkong and Shanghai Banking Corporation Limited

  • Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

Contact Centre Assistant

In this role, you will:
• Identify customers’ needs;
• Perform transactions on all kinds of banking products, especially Securities;
• Perform daily voucher balancing and batching procedures;
• Promote customer relations through handling customer enquires/complaints with an aim to provide fast, convenient and efficient services to customers within the centre;
• Support Internet banking and answer customer enquiries;

To be successful in this role, you should meet the following requirements:
• 1 - 3 years of experience in frontline (sales or service)
• Good knowledge of personal banking product, eg bank account, credit card, insurance, investment;
• Familiar with the stock market information;
• Effective communication and interpersonal skills;
• Good spoken English and Cantonese, preferably with Mandarin.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 銀行及金融服務業 
  • 銀行及保險 (銀行) 
  • 21/01/2018