Customer Services Manager Job in 銀行及保險 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: The Hongkong and Shanghai Banking Corporation Limited

  • Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

Customer Services Manager

In this role, you will:
• Maintain effective and efficient control in the branch by ensuring all staff adhere to operational guidelines and compliance requirements;
• Check daily batching of vouchers and forward to Finance Department;
• Check the documentations for new account opening and approve/verify the related account maintenance;
• Deliver excellent customer service by taking lead in developing/implementing service improvement plan;
• Coach and guide subordinates so that excellent service is provided to customers;
• Support counter team and cash room;
• Cross-sell bank products whenever opportunity arises;

To be successful in this role, you should meet the following requirements:
• Experience in administration and branch operations;
• Possess customer-service focused mindset;
• Prior banking industry experience would be preferable;
• Good command of written and verbal English;
• Aspired to develop career in sales and servicing roles at retail branches;

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 銀行及金融服務業 
  • 銀行及保險 (銀行) 
  • 01/03/2018