Operations Manager - Based in HK Job in 銷售 - 零售 in 所有香港特別行政區地區 - Job Description


  • 公司名稱: MSS Recruitment Limited

  • MSS Recruitment is a leading employment agency in Macau. The services we provide include executive search, visa consulting service and payroll outsourcing service.

Operations Manager - Based in HK



  • Oversees the management and coordination of all day-to-day operational activities of the store
  • Ensure sales targets, KPIs, brand and company directions are met and followed up
  • Completes store operational requirements by scheduling and assigning employees
  • Maintains store staff by orienting, and training employees
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Formulate and propose to management on incentive programs for the store to motivate the steam to achieve sales targets
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Assess and optimize store layouts and visual levels together with Visual Merchandising Team
  • Ensure that all sales campaigns and sales activities are carried out according to brand standards
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Monitor inventory regularly and ensure Stock On Hand is in compliance with Company's requirement
  • Receive inventory and undertake Account Receivables with the team
  • Submit payment requests to finance department and management based on shipments accepted monthly
  • Provide feedback to management regularly on sales, best sellers, slow moving items to adjust buys from time to time
  • Propose pricing policies by reviewing merchandising activities; determining additional needed sales promotion; proposing clearance sales; studying trends
  • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
  • Protects employees and customers by providing a safe and clean store environment
  • Maintains the stability and reputation of the store by complying with legal requirements
  • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records
  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Other ad-hoc duties as and when assigned by the management


  • At least 5 years of managerial experience managing retail store operations
  • Preferably in retail / FMCG / F&B industry
  • Good spoken and written command of English
  • Excellent oral, written and interpersonal communication skills
  • Business and sales orientated, customer service orientated
  • Self-driver, pro-active, passion in retail
  • Able to commit retail operation hours
  • Able to commit on weekends, public holidays and overtime as and when required

  • 職位要求

  • 中級管理層 
  • 所有香港特別行政區地區 
  • 學士學位 
  • 零售業 
  • 銷售 - 零售 (奢華品銷售 -綜合) 
  • 19/02/2019