Store Supervisor Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: MSS Recruitment


  • MSS Recruitment is largest and leading Executive Search & Recruitment Agency in Macau, providing many international and local companies operating in Macau with a 360° HR solution to support our clients' human resource strategies. MSS Recruitment owns hello-jobs.com, hello-learning.com and hello-jobs weekly in Macau resulting in the largest candidate database ownership and market penetration which ensure the right candidates are sourced for each client.

    MSS Recruitment Limited enjoys excellent testimonies from our clients though our excellent service which builds positive word of mouth and referrals leading to its No 1 market position in Macau.

Store Supervisor

Core Mission Objectives
Boutique performance
Develop a client portfolio
Team Management
Develop the Brand Universe
Maintain the Boutique Image
Back-office organization

BOUTIQUE PERFORMANCE

  • Drive for results: Increase boutique sales.
  • Set targets to your department managers and define their targets per product categories in line with the budget of the boutique.
  • Achieve the targets set:
- Monthly and yearly budgets of the store.
- Sales results by product category across the departments
- KPI Resources (hit rate, average sales, units per sale, capture rate…)
  • Optimize stock levels and sell through by knowing the trends and communicating with buyers.
  • Communicate business updates regularly and efficiently to the Head Office.
CUSTOMER RELATION AND SERVICES
  • Represent the brand image within the boutique and community:
- Within the boutique: be a role model, and host the clientele as in your own house,
- Outside the boutique: within the community, increase customer flow by locally develop a network of clients and strengthening customer loyalty,
- Develop a clientele with a high potential and profile for sales.
  • Guarantee the correct upkeep of the client database and use it to optimize client loyalty.
  • Responsible for the optimization of the use of the VIP Room, organize appointments with “Elite” customers.
  • Active participation to events creation and organization of in order to develop sales of all product categories.
TEAM MANAGEMENT
  • Be the leader by bringing prestige, vision and optimism to your teams.
  • Develop sales and management skills of your team, delegating responsibilities to your managers and controlling their performances regularly. (Monthly Touch Base)
  • Recruit staffs, integrate the new comers, motivate the team and develop their skills:
- Recruit staffs, integrate the new comers, motivate the team and develop their skills:
- By giving a formal appraisal to each department manager on monthly basis,
- Encouraging synergies between floors.
  • Set appropriate priorities and know how to communicate them efficiently.
  • Lead a weekly meeting to the whole sales team and participate to department meetings on daily basis.
DEVELOP THE UNIVERSE OF THEIR ‘MAISON’
  • Have a clear and positive vision of the business and be able to drive individual responsibilities in order to achieve substantial growth in each department.
  • Find appropriate action to develop cross selling and improve the customer foot flow on each floor.
  • Open to changes, able to take the corrective measures when required.
MAINTAIN BOUTIQUE IMAGE
  • Ensure the upkeep of the selling space and the image of the store.
  • Responsibility for the image and the service offered by the team (uniform, grooming, behavior…)
  • Upkeep the Store by following Visual Merchandising recommendations.
  • Assure the shop operational maintenance up to standards with assigned contractors:
- Daily cleaning and up keep,
- Weekly light touch maintenance,
- Trimester general review of the store condition.

CONTROL THE BACK-OFFICE ORGANIZATION
  • Monitor inventories and check procedures applications in order to avoid stock losses.
  • Run, supervise and act in case of staff or customer issues.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 零售業 
  • 銷售 - 零售 (奢華品銷售 - 服裝及飾物) 
    銷售 - 零售 (奢華品銷售 - 化妝品) 
  • 05/12/2019 

 

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