司膳服務聯絡員 (永利皇宮) Butler Dispatch Agent - VIP Services (Wynn Palace) (ID:1297BR) Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 永利渡假村 Wynn Resorts


  • 顯赫奢華的體驗,對優質服務的承諾,奠定了永利渡假村在全球酒店業界的領導地位。永利澳門開業以來屢獲殊榮,驕人成綪無可比擬,而永利皇宮路氹則將住宿體驗昇華至更高層次。歡迎加入我們,把握您盡展所長、發展專業的理想機會。

司膳服務聯絡員 (永利皇宮) Butler Dispatch Agent - VIP Services (Wynn Palace) (ID:1297BR)

工作說明

主要職責: 負責接聽電話,並按賓客需要而分派工作予司膳員、經理、總監及相關部門如轎車服務控制室聯絡員、理療/康體部及餐飲部處理,務必為貴賓提供專業及友善的服務。

職位介紹:
• 須處理從其他部門和賓客的司膳服務請求
• 記錄每天所收到的電話
• 須與賓客服務中心協調溝通,以便及時瞭解賓客所需
• 保持客人的偏好結構和記錄他們的喜好
• 須透徹瞭解整個渡假村的設施及服務
• 須協助及執行高級司膳員所委派的工作

職位要求:
工作經驗:曾於五星級酒店任職客户服務工作者優先考慮
教育程度:中學畢業或以上程度
語言能力:能操寫流利英語、廣東話及普通話
電腦應用:對MS Office 及Outlook具初步認識,懂Opera 或Fast-Track者優先考慮

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電(853)8889 1188


Job Description


Job Purpose: Answer incoming calls, dispatch butlers, log down guest requests and ensure each request is completed in a timely manner according to procedure. Liaison between multiple departments in order to fulfil guest requests.

Key Responsibilities
• Handle requests for butler services from other departments and guests
• Record the number of calls received daily
• Coordinate with the Guest Services Centre to satisfy guests’ requests
• Maintain guests’ preference profiles and track their likes and dislikes
• Know and understand all the resort’s facilities and services
• Assist and perform duties assigned by the Lead Butler

Competencies and Requirements
Experience: Previous guest service experience in a 5-star hotel an advantage
Education: Secondary school diploma or above
Language Ability: Fluent spoken and written English, Cantonese and Mandarin
Computer Skills: Basic MS Office and Outlook; Opera and/or Fast-Track an advantage

For enquiries, please contact us at (853) 8889 1188 during office hours
from Monday to Friday between 9:00 am and 6:00 pm



  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 酒店業 
  • 客戶服務 (客戶服務) 
    餐飲 (餐廳) 
    餐飲 (綜合) 
  • 07/05/2020 

 

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