客房餐飲部訂餐員 (永利皇宮) Order Taker - In-Room Dining (Wynn Palace) (ID:1473BR) Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 永利渡假村 Wynn Resorts


  • 顯赫奢華的體驗,對優質服務的承諾,奠定了永利渡假村在全球酒店業界的領導地位。永利澳門開業以來屢獲殊榮,驕人成綪無可比擬,而永利皇宮路氹則將住宿體驗昇華至更高層次。歡迎加入我們,把握您盡展所長、發展專業的理想機會。

客房餐飲部訂餐員 (永利皇宮) Order Taker - In-Room Dining (Wynn Palace) (ID:1473BR)

工作說明


主要職責: 以確保團隊成員為賓客帶來五星級的禮遇及有效率的服務。須以迅速及有禮的態度接聽賓客來電,並把賓客所訂的餐飲項目準確地輸入到「銷售點系統」內。


職位介紹:



• 須處理從客房及客戶服務中心收到的餐飲訂單
• 須處理現金交易
• 須把信用卡及代金券資料,準確地輸入到POS系統中及處理結賬事宜
• 熟悉所有飲品單、菜單、產品及服務
• 須把香煙及雪茄妥善儲存;同時須控制存貨量
• 熟悉渡假村所有的設施及服務
• 須協助和履行主任委派的工作


職位要求:



工作經驗:具最少一年於西餐廳,從事客戶工作的經驗者優先
技能 / 證書:熟識中式及各國的菜餚及飲品,包括其製作過程及方法。此外,須了解出納程序。
教育程度:小學畢業或以上程度
語言能力:能操流利的廣東話,普通話和英語
電腦應用:熟悉基本電腦軟件操作


如有查詢,請於辦公時間星期一至五上午9時至下午6時致電(853)8889 1188


Job Description


Job Purpose: Ensure guests receive courteous and efficient five-star service. Answer incoming calls promptly and courteously and input guests’ food and beverage orders into the point-of-sale system.


Key Responsibilities


• Receive guests’ orders over the phone from guestrooms and the Guest Services Centre
• Handle cash transactions
• Input credit card and voucher details into the POS system and handle billing issues
• Know and understand drink lists, menu items, products and services
• Store cigarettes and cigars carefully and monitor stock levels and quality
• Know and understand all the resort’s facilities and services
• Assist and perform duties assigned by the Team Leader


Competencies and Requirements


Experience: Minimum of 1 year customer service experience in a Western restaurant an advantage, Telephone sales agent experience, or hotel switch board of advantage
Knowledge/Certificates: Good product knowledge of Chinese and international cuisines and beverages and preparation methods; understanding of cashier duties
Education: Secondary school diploma or above
Language Abilities: Fluent Cantonese, Mandarin and English
Computer Skills: Basic computer knowledge required


For enquiries, please contact us at (853) 8889 1188 during office hours
from Monday to Friday between 9:00 am and 6:00 pm

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 小學 
  • 酒店業 
  • 客戶服務 (客戶服務) 
    餐飲 (綜合) 
    酒店營運 - 房務部 (綜合) 
  • 07/05/2020 

 

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