- Responsible for but not limited to ensuring guests receive prompt and courteous service, so as to ensures that the highest possible level of guest satisfaction is achieved.
- Assist Bar Manager for Guest Relation section’s administration work
- Establish a rapport with guests maintaining good customer relationship
- Plans and coordinate for unexpected VIP arrivals
- Is aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition
- Maximize sales and revenues for restaurant
- Responsible for designing and implement loyalty guest recognition program