Director of Training - Casino Operations Job in 高級行政管理層 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: Wynn Macau

Director of Training - Casino Operations

Job Purpose:
• Responsible for developing programs, curriculum, training materials, updating SOPs, assisting with the development of policies & procedures and liaising with internal departments to ensure that all necessary training in Gaming Division is delivered on time and in accordance with Company policies and procedures.
• Manage and support all training initiatives, evaluate department training needs and prepare all training plans.
• Develop a technical competency framework as a guideline for the future development of all team members.
• Drive all existing and new training contents across the Gaming Floor to achieve maximum impact.
• Develop and lead Wynn specific, customer-centric training of service initiatives within the Gaming Division to reflect Wynn’s quality service standards.
• Monitor and evaluate the progress and effectiveness of training and development programs and make recommendations for improvement. Identify training gaps in both technical and soft skill competencies.
• Deliver, produce and/or revise manuals, course curriculum and training plans for specialized training programs.
• Work closely with the Learning and Advancement team to support, develop and mentor future Gaming leaders to constantly improve and develop new training initiatives.

Competencies and Requirement
• A minimum of five years of table games experience in a Gaming Management position (Pit Manager or above) and three years of Table Games Training with a major Casino Operator. Experience in training design and performance evaluation is essential.
• A bachelor’s degree or other proven Management qualification.
• Proficient in written and spoken English and Chinese (Cantonese is advantageous).
• Proficient in MS office products including excel

  • 職位要求

  • 高級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 博彩 - 娛樂場 / 賭埸 
  • 高級行政管理層 (高級行政管理階層) 
    人力資源 (培訓) 
    娛樂場 - 賭桌營運 (賭桌營運) 
  • 28/12/2017