Customer Services Supervisor Job in 娛樂場 - 電子博彩 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: 勝龍高新管理 SD Advance Management Ltd

  • 勝龍高新管理有限公司是香港上市公司勝龍國際控股有限公司旗下的全資附屬公司,致力成為亞洲第一的賭場技術供應商。我們在澳門的主要業務範疇為管理及經營電子博彩機(角子機)娛樂場所。目前,屬我司旗下管理之電子博彩機超過700台,分別位於多家澳門馳名娛樂場包括金碧匯聚娛樂場、君怡酒店娛樂場及皇家金堡娛樂場。為配合迅速的業務發展,我們現正發掘合適的人選加入到我們的專業團隊。

Customer Services Supervisor

 Overall Job Objectives
Responsible for monitoring the gaming floor while ensuring the highest standards of efficiency, guest service and security are met in accordance with the company’s policies and procedures. They serve as the direct contact between the patrons and Management. Manage Customer Services Executive.

• Verify and pay out all gaming machine hand-pays and jackpots to patrons
• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules
• Be proactive in explaining how to play the various games
• Engage patrons in a positive manner to enhance their gaming experience
• Replenish ticket paper in machines
• Ensure equipment is maintained in proper working order
• Provide minor maintenance of equipment
• Maintain a clean and pleasant physical environment for patrons
• Oversees the management and duties of the Customer Services Executive
• Ensure all company policies concerning the slot operation are followed.
• Responsible for securing and balancing any inventories issued.
• Respond to the guests’ enquiries regarding the machines within the slot operation including features, terms, symbols and denominations.
• Repair and restore minor machine malfunctions including bill jams.
• Report any maintenance requirements to the Slot Technicians.
• Report any suspicious activity or security threat on the gaming floor to the Supervisors and Management.
• Resolve patron disputes
• Obtain daily report/log of events of occurrences including jackpots, fills, complaints and suggestions from the Slot Attendants for Management.
• Conduct performance appraisals for Customer Services Executive.
• Complete daily shift reports of the slot operation.
• Report any maintenance requirements to the Slot Technicians.

• High School Degree, College Degree or equivalent in related field.
• Alternatively minimum 5 years experiences in Slot Operations in a casino environment,
• Fluent in Cantonese/Mandarin.
• Basic English speaking skills.
Successfully assists the AOM with casino activities during an assigned shift.

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 三年工作經驗 五年工作經驗 
  • 中學 
  • 娛樂 
  • 娛樂場 - 電子博彩 (電子博彩) 
  • 19/07/2019