客戶服務實習生 Mlife Customer Care Intern Job in 酒店營運 - 營收管理 / 訂房部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: MGM


  • MGM, is a stylish, award-winning architectural icon in the Macau skyline, is a world-class hotel resort born of the partnership of Ms. Pansy Ho and MGM MIRAGE. If you want to express your personal attributes, values, as well as to share your work and life experiences with us, join us at our Macau premier resort, NOW! To learn more about us and view our current openings, please explore our recruitment website at http://jobs.mgm.mo For enquiries, please contact: +853 8802 1222

客戶服務實習生 Mlife Customer Care Intern

Job Description:

* Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies.
* Be familiar with the daily job duty of Customer Care Specialist
* Be familiar with related systems, such as Opera, Genesys, and OTA
* Communicate with other departments to ensure service quality and accuracy
* Be able to handle different types of reservations professionally and accurately
* Create reservations including room, transportation, etc. upon received requests from internal or external guests via phone or email
* Handle inquiries from internal and external guests regarding Rooms, Property facilities, promotions/ events, etc. via phone or email
* Handle and report complaints from internal and external guests
* Fully understand of Forbes Standard and applies it to telephone answering
* To provide high standard customer service to guest thru phone calls
* Handle special cases such as arrange cakes, flower, wine, etc.


Job Requirements:
* Applicants who study at universities outside of Macau must be Macau ID card holders.
* The internship must be a requirement of the university as per its curriculum. We may request further information if needed.
*Excellent command of written and spoken English and either Cantonese or Mandarin
*Experience in MS Office applications

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 博彩 - 娛樂場 / 賭埸 
  • 酒店營運 - 營收管理 / 訂房部 (訂房部) 
  • 09/05/2019 

 

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職位頭銜
張貼日期
5/14/2019