Reservation Supervisor Job in 酒店營運 - 營收管理 / 訂房部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 銀河娛樂 Galaxy Entertainment Group


Reservation Supervisor

 POSITION SUMMARY

Supervisor is responsible in assisting the Assistant Manager in the daily operations of encompassing telecommunications, FIT Room Reservations, Group Reservations, Restaurant Reservations, Entertainment and limousine reservations. This position is accountable for the smooth operation of the department to ensure guest expectations are met or exceeded in accordance with Galaxy service standards.

PRIMARY RESPONSIBILITES

• Assist in leading the team and efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• Manage hotel rooms selling strategies in consistent with Galaxy Macau yield management principles
• Track and record departmental statistics and proactively taking remedial measures to improve in services
• Display a developed knowledge of Macau in general by keeping abreast of both current and up-coming events
• Maintain current product knowledge of events and facilities at Galaxy Macau to ensure guests and staff receive accurate, timely information and advice
• Exhibit exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice, ensuring the information received is understood and in a timely manner
• Be the first point of referral to attend to complaint and/or incident related situations and to investigate and follow-up outstanding issues and incident reports
• Coordinate and conduct the efficient handover of each shift ensuring relevant issues are communicated and auctioned accurately in a timely manner
• Ensure adequate coverage of shifts by allocating staff breaks and covering absent shifts as required

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 酒店業 
  • 酒店營運 - 營收管理 / 訂房部 (訂房部) 
  • 12/04/2019 

 

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