Assistant Director, VIP Services & Guest Relations Development Job in 高級行政管理層 in Multiple Locations - Job Description


  • 公司名稱: 太陽城集團 Suncity Group

  • 太陽城集團是亞洲區其中一間領先的VIP貴賓服務及娛樂綜合企業,一直致力提供多元化娛樂服務,秉承「多元創新,積極進取」的精神,為尊貴客戶打造涵蓋娛樂、旅遊、餐飲及影視等領域的嶄新玩樂體驗。業務範疇遍及旅遊、電影製作、演唱會及活動策劃、餐飲、奢侈品、拍賣、度假村管理顧問、金融、地產發展等。太陽城集團以澳門為家,矢志擴充亞太區業務,跨步國際。

    Suncity Group is one of Asia's leading VIP services and entertainment conglomerates. Adhering to the spirit of "Innovation with diversity, strive for success", the Group keeps improving over the years and serves the guests with a range of high-end entertainments. The scope of its business covers tourism, film production, concert and event planning, food and beverage, luxury goods, auction, management and consultancy services for integrated resorts, finance, real estate development and so on. As a Macau's enterprise, Suncity Group has been dedicated to promoting the entertainment worldwide as to bring Macau and the Group toward a brand-new page.

Assistant Director, VIP Services & Guest Relations Development

Duties may include but not limited to :

  • Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.
  • Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.
  • Take ownership of the management of the service functions of the business
  • Planning and coordinating the implementation of business plans
  • Oversee the day to day management of the VIP Services & Guest Relations Development team.
  • Analyze existing approaches to the development of business and making changes where appropriate.
  • Interviewing and hiring new members of the VIP Services & Guest Relations Development team.
  • Monitoring customer satisfaction with existing clients to ensure service delivery.
  • Perform market research and analysis.
  • Furnishing marketing advice, counsel and general staff support to all departments within the organization.
  • Evaluate operational issues to determine how competitive and current it is with the latest trends in the industry.
  • Monitor external and internal environment for development of new market segments.
  • Assist in or produces feasibility studies/business plans for new product development.
  • Manage specific corporate programs.
  • Assist in developing an ongoing guest-relations program for our employees.
  • Demonstrate knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
  • Exhibit strong organizational skills and excellent oral and written communications to work productively with internal departments and clients;
  • Social with clients often to maintain customer relationship
  • Assist in planning of any event that highlights corporate services.
  • Assist in developing an evaluation process to gain feedback from constituents.
  • Any other tasks as assigned by Department Head
  • Maintain teams and personal KPIs and meet service levels
  • Manage and optimize with 24-hour service
  • Analyze customer status and expectations of demand, and then understand and explore customer's best service model and architecture

Skills Requirements and Working Experience :
  • A minimum of 5 years of work experience in similar capacity; exposure in hotel and / or gaming business required
  • Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
  • Experience in working with senior management to align sales strategies and solutions
  • Confident, independent and self-motivated
  • Excellent and professional verbal and written communications in English, Cantonese and Mandarin
  • Computer proficiency in Microsoft Office applications
  • Have proven accountability when working with confidential information.
  • Ambitious and target focused with a drive to succeed.
  • Possess excellent customer service, organizational and communication skills.
  • Get along with fellow Team Members and work as a team.
  • Meet the attendance guidelines of the job and adhere to departmental and company policies.
  • Have a well-groomed, professional appearance.
  • Possess excellent organizational skills to manage several tasks at once, meticulous in details
  • Working location: Macau/Korea/Australia/Manila/Vietnam/Cambodia

Education Requirements :
  • Bachelor degree or above (Master degree in related field is a plus)

  • 職位要求

  • 高級管理層 
  • 所有澳門特別行政區地區, 其他亞太地區, 澳門特別行政區, 其他亞太地區 
  • 最低/少 五年工作經驗 
  • 學士學位 
  • 博彩 - 貴賓廳 
  • 高級行政管理層 (高級行政管理階層) 
    娛樂場 - 其他 (其他) 
    娛樂場 - 貴賓市場推廣 (貴賓市場推廣) 
  • 19/08/2019