Our client is one of the famous four stars hotels in Macau, due to business expansion, they are looking for a Hotel Administration Manager / Assistant Manager to join them.
Responsibilities:
Oversee the administrative operations of hotel.
Manage the hotel's front desk staff, including scheduling, training, and performance reviews.
Coordinate guest services and respond to inquiries, complaints, and requests in a timely and professional manner.
Oversee the hotel's financial and accounting tasks, such as managing budgets, processing payroll, and reconciling accounts.
Ensure the hotel's compliance with all relevant laws, regulations, and industry standards.
Develop and implement policies and procedures to improve operational efficiency.
Collaborate with the hotel's management team to identify and implement strategic initiatives.
Provide regular reports to the hotel's ownership on the hotel's performance and any key issues.
Serve as the main point of contact for vendors, suppliers, and other external stakeholders.
Assist with special projects and other duties as assigned by the hotel's management.
Requirements:
Bachelor's degree in hospitality management, business administration, or a related field.
3-5 years of experience in hotel administration.
Strong organizational, communication, and problem-solving skills.
Proficient in using hotel management software and Microsoft Office suite.
Excellent customer service orientation and ability to work well under pressure.
Knowledge of relevant laws, regulations, and industry best practices.
Ability to work collaboratively with the hotel's management team.
Flexible schedule, including the ability to work evenings, weekends, and holidays as needed.