Position Summary
Assistant Manager - Gaming operation should provide guidance to Senior / Analyst on supporting the Gaming related systems and business users. He/She should be able to provide clear directions, goals and visions to Gaming Support Team / each of the individuals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Ensure quality services to be delivered to each of the Business Areas.

Primary Responsibility
Design and develop operational processes and standards
Plan and manage Team resources for different projects and tasks
Define KPIs and development plans for each individuals
Review performance for each individuals in a regular basis
Lead any production system maintenance and implementation in Gaming Area
Manage QA and UAT for upgrade patches on production systems
Review and response to Audit and security requirements
Review and response to business recommendations and requirements to maintain / improve service level and quality
Execute SDLC processes
Lead in problem diagnostics, root cause analysis, and solution development in Gaming systems
Able to engage stakeholders and drive them agreement
Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrates a beneficial service
Provide a stable systems environment for all nominated systems by identifying and rectifying potential concerns, be able to provide quick and accurate problem diagnosis

Requirements
5 years relevant working experience on Gaming Systems and related areas
Bachelor degree in Information Systems , Information Systems Management or equivalent
Fluent English and Cantonese are required, Mandarin is an advantage
Communication, negotiation, operational, problem solving and project management skills are required
Understanding on CISA/CISSP, PMP, ITIL is an advantage
Ability to adopt always changing working environment and able to handle unexpected situations
Willing to work overtime, commit and delegate to any work assignments, and ability to motivate the team
Work under on-call basis if needed