Customer Success Manager Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區

Customer Success Manager Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: Winson Group (Macau) Limited
Winson Group Limited, originating from the real estate industry, has continually expanded its scope of operations, transforming into a diverse and integrated enterprise. The group's business ventures encompass a broad spectrum, including information technology services, corporate solutions, project management, catering, engineering, and entertainment.

Having deep roots in Macau, the group has witnessed simultaneous progress in its business development, while also extending its reach into mainland China. Moving forward, the group remains steadfast in actively integrating with the national market and exploring opportunities for growth in the Southeast Asian region. It eagerly looks forward to forging a path towards a prosperous future with even greater possibilities.

Customer Success Manager

Job Duties:
The customer success manager (CSM) is a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. They act a bridge between customers and enterprise. The roles report to IT operation head OR to commercial head

The Responsibilities include:
- Sustaining business growth and profitability by maximizing values
- Analyzing customer data to improve customer overall experience
- Conducting regular business reviews with customers
- Strategic mindset to pro-actively engaging customers including C-suites executives
- Providing local support and engagement with customers
- Partnering with key stakeholders both internally and externally

Skills and experiences:
- Proven experience as a customer success manager or similar role
- 3+ years IT operation and maintenance workflow with hospitality industry IT domain knowledge
- A communicator with teamwork spirit, data analytics
- Bachelor’s degree or equivalent experience
- Fluent in English and Mandarin

有意應徵者可將個人簡歷、個人身份證副本、相片及相關證明證書電郵至 hr@winson-group.com
薪金待遇面議，合則約見。所收集之個人資料將保密僅作招聘用途。