Technical Services Manager - Technology Department Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區

Technical Services Manager - Technology Department Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: OCBC Bank (Macau) Limited
OCBC Bank (Macau) Limited (formerly known as Banco OCBC Weng Hang, S.A.) (the “Bank”) is a wholly-owned subsidiary of OCBC Bank (Hong Kong) Limited (formerly known as OCBC Wing Hang Bank Limited) (“OCBC Hong Kong”), a company incorporated in Hong Kong. Originally known as Banco Weng Hang, S.A., the Bank was established in 1941 and is currently operating 11 branches in Macau.

Its parent bank in Hong Kong, Wing Hang Bank, Limited, was renamed as OCBC Wing Hang Bank Limited after becoming a wholly-owned subsidiary of Oversea-Chinese Banking Corporation Limited in Singapore on 15 October 2014. The group of Oversea-Chinese Banking Corporation Limited is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, Oversea-Chinese Banking Corporation Limited is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. Oversea-Chinese Banking Corporation Limited is the longest established Singapore bank with an international presence of more than 480 branches and representative offices in 19 countries and regions. Oversea-Chinese Banking Corporation Limited’s market-leading subsidiaries include Great Eastern Holdings, the oldest and most established life insurance group in Singapore and Malaysia; Lion Global Investors, one of the largest private sector asset management companies in Southeast Asia; and Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC Hong Kong, together with its subsidiaries and affiliated companies, offers a comprehensive range of commercial banking products and services and other financial services such as consumer financing, share brokerage and insurance, among others. It has a network of over 60 branches and offices in Hong Kong SAR, Macau SAR and Mainland China.

The Bank, as part of the OCBC group of companies, offers customers an augmented banking network, global market access and an extensive range of products and services for personal and business financial needs.

Technical Services Manager - Technology Department

Responsibilities:

Responsible for supervising and overseeing activities related to the infra managed services/platforms. Involving troubleshooting hardware and software issues, ensuring smooth operation of IT systems, and enhancing user experience.
Act as the role of Macau onsite coordinator for all group projects including end user pilot test, trouble shooting, local onsite support and post-live activities etc.
Ensure risks identified in Vulnerability Assessment will be addressed promptly.
Conduct regular maintenance and updates to ensure infrastructure/services/platforms are secure.
Manage endpoint security, including antivirus, encryption, and device management.
Act as the local project manager/coordinators for group projects and facilitate local technical support.
Collaborate with SG and HK IT teams to ensure seamless integration and operation of IT services.
Participate in IT projects and initiatives to improve end-user services and infrastructure.
Provide first-line technical support to end users, resolving hardware, software, and network issues.
Install, configure, and maintain end-user devices such as desktops, laptops, printers, and mobile devices.
Document and track support requests, resolutions, and follow-up actions.
Perform risk assessments and implement mitigation strategies.

Requirements:

Diploma or above in Computer Science, Information Technology or equivalent
Extensive experience in helpdesk or workspace technology or infrastructure role
Certifications such as CISA, CISSP, CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus
Sound knowledge of Windows administration (e.g. Active Directory, SCCM, OU Policy…etc) Some hands-on experience in VMWare, ESXi, Microsoft IIS, MySQL, Tomcat, RHEL, Cisco, Palo Alto, CheckPoint, or similar are a plus. Advanced excel skills are desirable.
Logical, analytical and diligent
Strong communication and interpersonal skills

OUR BENEFITS

As rewards to high achievers, we offer an attractive remuneration package which includes:

• Performance bonus
• Paid family leave
• Sales incentive
• Education subsidy
• Privileged staff mortgage plan
• Provident fund scheme
• Medical coverage with flexible benefit
• High-yield payroll account

HOW TO APPLY

If you would like to head start your career in a fast growing organization, please send your application with position title and your CV to our bank:

By e-mail: career_mac@ocbc.com

By Mail: Human Resources Department
OCBC Bank (Macau) Limited
241 Avenida de Almeida Ribeiro, Macau

*Personal data collected will be kept confidential and used for recruitment purpose only.