職位介紹:

• 協助行李及代客泊車服務部的管理層處理部門日常運作
• 安排行李服務員護送每一位賓客到房間
• 監控賓客行李和物品的處理，標籤，儲存和運送程序
• 監控團體的行李和物品運送程序的有效性
• 確保團隊成員不只能為賓客提供永利皇宮五星級的禮遇及有效率的服務，更期望能讓賓客體驗超乎所想的感受
• 更新報告，如酒店賓客入住進度，個人、團體及貴賓抵達/離開的進度報告
• 向經理準備定期報告
• 監控行李服務部及行李托管服務部的設施及工作地方衛生和清潔
• 清楚了解度假村內的所有設施、服務及活動
• 監控質量控制機制，包括服務標準、團隊成員儀表、設備演示、以及健康和安全
• 不斷提升部門的健康及安全標準
• 處理失物事故
• 監督部門的行政工作
• 當經理不在崗位時，須協助及履行其工作

職位要求:
工作經驗：最少兩年於五星級酒店從事行李服務或門僮工作，具管理經驗者優先考慮
技能 / 證書：熟識澳門周圍的景點
教育程度：中學學位或同等學歷
語言能力：能操良好英語、廣東話及普通話
電腦應用：須熟悉 MS Office 操作

Job Purpose:
Supervise, train and guide Bell, Door & Valet and Sky Limo Operation staff and ensure guests receive courteous and efficient five-star service.

Key Responsibilities

• Assist in the daily operations management of the Bell, Door & Valet and Sky Limo Operation Department
• Assign a Bellperson to escort each guest to their room
• Monitor handling, labelling, storage and delivery procedures for guest luggage and items
• Supervise the efficient handling of group baggage deliveries and amenities
• Ensure Bell, Door & Valet and Sky Limo Operation staff deliver Wynn Palace’s high standards of quality, service and guest satisfaction
• Update progress reports of check-in process, arrivals/departures of FIT, Group and VIP guests
• Prepare regular reports for the Manager
• Monitor the cleanliness and hygiene of all sections of Bell, Door & Valet and Sky Limo Operation equipment and work areas
• Handle lost and found claims
• Know and understand the resort’s facilities, services and activities
• Monitor quality control mechanisms for Bell, Door, Valet, Baggage Check, Lobby Greeter and Sky Limo services including service standards, staff grooming, equipment presentation, and health and safety
• Continuously improve health and safety standards
• Assist and perform duties assigned by Senior Captain and above.

Competencies and Requirements
Experience: Minimum 2 years of Bell Services experience in a five-star hotel preferred. Supervisory experience an advantage
Knowledge/Certificates: n/a
Education: Secondary school diploma or equivalent
Language Abilities: Good Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm