• Interact with clients and build relationships with them while ensuring their needs are being met
• Serve as a key service point for major client account
• Oversee a team of customer service assistant and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
• Prepare statistical reports and performance summaries for management review
• Liaise and coordinate with different internal departments on resolving customer's cases and complaints in a logical and professional manner
• Perform ad hoc project as required.
• 5-Day Week & Government Holidays

Requirements:

• Degree holder in business related discipline
• Minimum 5 years relevant experience in customer service and over 3 years in managerial role of call center function
• Customer service oriented and good problem/complaint handling skills
• Relevant experience in the Healthcare / Pharmaceutical industry is preferred
• Strong knowledge on ERP system is an asset
• Fluent in Cantonese, English and Putonghua

申請方式 Application:

We offer attractive package to the right candidates including discretionary bonus, pension fund, medical benefit, and life insurance. 我們為合適的候選人提供有吸引力的套餐，包括酌情花紅、養老基金、醫療福利和人壽保險。

Interested parties please send full resume with recent photo and expected salary to recruitment@fourstar.com.mo or call 2876 1122 for details. 有意者請將完整簡歷連同近照及期望薪資發送至recruitment@fourstar.com.mo或致電2876 1122了解詳情。

Personal data collected will be used for recruitment related purposes only
申請人所提供之個人資料絕對保密及只作招聘用途