Ref. no.: FM.07.102024

職位內容 Responsibilities

• 負責處理理賠部的日常工作
• 按照公司指引處理客戶保險索賠
• 輸入並管理客戶理賠資料及建立客戶檔案
• 及時回應客戶、保險經紀、代理及內部員工的理賠咨詢
• 為客戶提供優質和專業的客戶服務
• 處理其他上級委派的工作

• Support dailyoperations of the Claims department
• Settle and handle claims in accordance to the Company’s guidelines
• Register, monitor and follow up with claims files
• Handle claims enquiries from clients, brokers, agents and internal staff in a timely manner
• Deliver quality and professional service to customers
• Other ad hoc assignments assigned by the department supervisor

• 大學畢業或以上
• 良好中英文書寫及溝通能力
• 良好電腦操作技巧及熟悉Word 和Excel軟件操作及運用
• 優秀的溝通及人際交往能力
• 良好的分析及理解能力
• 以客戶為先、積極主動、願意學習
• 具備細心、積極、獨立的特質，並能在壓力環境中有效地完成工作
• 熟悉保險產品優先考慮
• 有辦公室行政工作經驗優先

• University graduate or above
• Good command of spoken and written English and Chinese
• Good knowledge of PC applications, especially Word and Excel
• Effective communication and interpersonal skills
• Good analytical and comprehension skills
• Customer-oriented, pleasant personality and willing to learn
• Detail-oriented, proactive, independent, and able to work under pressure
• Knowledge of insurance products is considered a plus
• Experience in office administration is preferred

• Updated and detailed resume (CV)
• Recent photo;
• Any documentation (academic qualification certificates; prior employment letters; etc.) you find relevant;